At a Glance
- Tasks: Lead complex projects, ensuring seamless customer integrations and migrations in a dynamic tech environment.
- Company: Join Duetto, a leader in hospitality technology with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values creativity and continuous improvement.
- Why this job: Make a real impact by driving successful tech transitions for customers in the hospitality industry.
- Qualifications: 5+ years in project management with strong problem-solving skills and experience in technical implementations.
The Technical Services team at Duetto is vital in managing the technical aspects of the customer journey. Our responsibilities include:
- Technical Onboarding: Guiding new customers through the setup and integration of our systems.
- Data Quality Certification: Ensuring that the data ingested accurately reflects the data sent by the property management system and meets our quality standards.
- Post-Live Implementations: Assisting existing customers with planned tech changes or transitions resulting from M&A activity.
- Technical Support: Providing ongoing assistance and troubleshooting to ensure the smooth operation of our solutions.
We cover all technical aspects from initial setup to ongoing support, ensuring a seamless experience for our customers. We pride ourselves on delighting customers with speedy service.
The Role
The Senior Project Manager, Technical Services, is a critical member of Duetto's Technical Services team, responsible for driving successful customer integrations and migrations. The project manager will manage complex, enterprise-level projects, ensuring seamless connectivity and smooth transitions for our customers. This position plays a pivotal role in our CRS Integrations, PMS Migrations, and Company Migrations, working closely with internal teams and customer stakeholders.
Responsibilities
- Lead CRS Integrations, ensuring that customers successfully connect their Central Reservation Systems (CRS) or Channel Managers to Duetto.
- Oversee PMS Migrations, facilitating the transition when customers switch from one Property Management System (PMS) to another, ensuring continued data flow between systems.
- Manage Company Migrations, guiding customers through transitions when properties change ownership.
- Ensure that all data is transferred accurately and that system configurations are aligned with customer needs.
- Identify and address any technical challenges during the migration and integration processes.
- Prepare and deliver status reports to customers and internal stakeholders, ensuring clear communication throughout the project lifecycle.
- Document implementation workflows and share best practices with the team to ensure continuous improvement.
Required Experience
- Experience with large, enterprise-level project management engagements.
- 5+ years managing customer-facing technical implementations.
- Proven ability to manage multiple, complex projects simultaneously.
- Strong analytical and problem-solving skills, with a demonstrated ability to resolve complex issues.
- Experience working in a global, cross-functional team environment.
- Enthusiastic and creative leadership, with the ability to inspire others.
Preferred Experience
- Hospitality or Hotel Technology experience.
- Experience with Property Management Systems (PMS) and/or Central Reservation Systems (CRS) integrations.
- Familiarity with Salesforce, Jira, and other project management tools.
About Duetto:
Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com/.
Senior Project Manager, Technical Services employer: Duetto
Duetto is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the SaaS industry. With a strong focus on employee growth, we offer ample opportunities for professional development and innovation, all while being situated in a vibrant location that thrives on creativity and teamwork. Join us to be part of a forward-thinking team dedicated to driving success in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager, Technical Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Project Manager, Technical Services at Duetto!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Duetto or be willing to refer you for that Senior Project Manager, Technical Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Duetto who’s on the lookout for their next Senior Project Manager, Technical Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Project Manager, Technical Services role at Duetto!
We think you need these skills to ace Senior Project Manager, Technical Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Duetto. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Duetto
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Duetto. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
