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- Tasks: Lead a global team to ensure top-notch technical support and customer satisfaction.
- Company: Dynamic SaaS company with a focus on innovation and excellence.
- Benefits: Remote-first work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence in a fast-paced tech environment.
- Qualifications: 8+ years in SaaS support, strong leadership, and troubleshooting skills required.
- Other info: Join a collaborative team dedicated to customer success and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
A dynamic SaaS company is looking for a Senior Manager, Technical Support (L2 Focus) to lead a global team of Senior Technical Support Specialists. The role involves driving operational excellence, overseeing bug reporting processes, and ensuring high customer satisfaction.
Candidates should have over 8 years of experience in SaaS technical support, with proven leadership and troubleshooting skills, and familiarity with tools like Salesforce and DataDog. A customer-first mindset and a proactive approach to problem-solving are essential.
Senior L2 Technical Support Manager | Remote-First in London employer: Duetto Research
Contact Detail:
Duetto Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior L2 Technical Support Manager | Remote-First in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for a Senior L2 Technical Support Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Think of real-life scenarios where you've solved complex issues, especially using tools like Salesforce and DataDog. We want to hear how you’ve made a difference in customer satisfaction!
✨Tip Number 3
Show off your leadership chops! Be ready to discuss how you've led teams in the past, driven operational excellence, and tackled bug reporting processes. We love candidates who can demonstrate a proactive approach to problem-solving.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who share our customer-first mindset.
We think you need these skills to ace Senior L2 Technical Support Manager | Remote-First in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS technical support and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting expertise and familiarity with tools like Salesforce and DataDog.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer satisfaction and operational excellence. We love a proactive approach, so share examples of how you've tackled challenges in the past.
Showcase Your Leadership Skills: As a Senior Manager, we’re looking for someone who can lead a global team effectively. Highlight any previous leadership roles or experiences where you’ve driven a team towards success, especially in a technical support environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Duetto Research
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially the tools mentioned like Salesforce and DataDog. Brush up on common technical issues and solutions that customers face, as this will show your expertise and readiness to lead a team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to drive operational excellence.
✨Customer-First Mindset
Be ready to discuss how you prioritise customer satisfaction in your work. Share stories where you went above and beyond to resolve customer issues, highlighting your proactive problem-solving approach.
✨Practice Troubleshooting Scenarios
Anticipate technical scenarios that might come up during the interview. Practise articulating your thought process when troubleshooting issues, as this will showcase your analytical skills and ability to think on your feet.
