At a Glance
- Tasks: Lead complex projects, ensuring seamless customer integrations and migrations in a dynamic tech environment.
- Company: Join Duetto, a leader in hospitality technology with innovative SaaS solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in the hospitality industry by optimising customer experiences.
- Qualifications: 5+ years in project management with strong analytical and leadership skills.
The predicted salary is between 52200 - 63800 £ per year.
- Senior Project Manager, Technical Services
- United Kingdom
The Technical Services team at Duetto is vital in managing the technical aspects of the customer journey. Our responsibilities include:
- Technical Onboarding: Guiding new customers through the setup and integration of our systems.
- Data Quality Certification: Ensuring that the data ingested accurately reflects the data sent by the property management system and meets our quality standards.
- Post-Live Implementations: Assisting existing customers with planned tech changes or transitions resulting from M&A activity.
- Technical Support: Providing ongoing assistance and troubleshooting to ensure the smooth operation of our solutions.
We cover all technical aspects from initial setup to ongoing support, ensuring a seamless experience for our customers.
We pride ourselves on delighting customers with speedy service.
The Role
The Senior Project Manager, Technical Services, is a critical member of Duetto's Technical Services team, responsible for driving successful customer integrations and migrations.
The project manager will manage complex, enterprise-level projects, ensuring seamless connectivity and smooth transitions for our customers.
This position plays a pivotal role in our CRS Integrations, PMS Migrations, and Company Migrations, working closely with internal teams and customer stakeholders.
Responsibilities
- Lead CRS Integrations, ensuring that customers successfully connect their Central Reservation Systems (CRS) or Channel Managers to Duetto.
- Oversee PMS Migrations, facilitating the transition when customers switch from one Property Management System (PMS) to another, ensuring continued data flow between systems.
- Manage Company Migrations, guiding customers through transitions when properties change ownership.
- Ensure that all data is transferred accurately and that system configurations are aligned with customer needs.
- Identify and address any technical challenges during the migration and integration processes.
- Prepare and deliver status reports to customers and internal stakeholders, ensuring clear communication throughout the project lifecycle.
- Document implementation workflows and share best practices with the team to ensure continuous improvement.
- Required Experience
- Experience with large, enterprise-level project management engagements.
- 5+ years managing customer-facing technical implementations.
- Proven ability to manage multiple, complex projects simultaneously.
- Strong analytical and problem-solving skills, with a demonstrated ability to resolve complex issues.
- Experience working in a global, cross-functional team environment.
- Enthusiastic and creative leadership, with the ability to inspire others.
- Preferred Experience
- Hospitality or Hotel Technology experience.
- Experience with Property Management Systems (PMS) and/or Central Reservation Systems (CRS) integrations.
- Familiarity with Salesforce, Jira, and other project management tools.
- About Duetto
Duetto delivers a suite of Saa S cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact.
The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges.
The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise.
For more information, please visit https://www. duettocloud. com/ .
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Senior Project Manager, Technical Services United Kingdom employer: Duetto Research, Inc.
Duetto is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Tech Project Managers to thrive. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through ongoing training and mentorship opportunities. Located in the vibrant UK tech scene, Duetto offers unique advantages such as flexible working arrangements and a commitment to work-life balance, ensuring that employees can achieve both personal and professional success.
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We think this is how you could land Senior Project Manager, Technical Services United Kingdom
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We think you need these skills to ace Senior Project Manager, Technical Services United Kingdom
Some tips for your application 🫡
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How to prepare for a job interview at Duetto Research, Inc.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Duetto Research, Inc.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
