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- Tasks: Lead and optimize CRM strategies to boost brand engagement and loyalty.
- Company: Duel is a mission-driven SaaS company focused on brand advocacy and community building.
- Benefits: Enjoy flexible hours, 32 days of leave, and a personal development budget.
- Why this job: Join a fun, relaxed team dedicated to making a positive impact in the brand world.
- Qualifications: Experience with CRM tools and a passion for brands in beauty, fashion, or MarTech.
- Other info: Work remotely in the UK with a competitive day rate of £160 - £200.
The predicted salary is between 32000 - 40000 £ per year.
CRM Manager (Contract)
Location: Remote UK
Day Rate: £160 – £200 Per Day
We’re seeking a CRM Manager to join us on a contract basis, helping us elevate how brands engage with their communities and foster meaningful advocacy. In this role, you’ll be at the forefront of designing and optimising CRM strategies that drive loyalty, engagement, and long-term brand success.
The Business
Duel is a SaaS company on a mission to make Brand Advocacy the industry standard playbook for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer, alongside viral games developer Naio Tsarouchis. We exist to show there’s a better way to build businesses, to build a better future, proving that caring for people builds brand, which builds long term and exponential profit returns.
The Duel Brand Advocacy Platform allows enterprise brands to scale how they manage their relationships with thousands of advocates, customers, creators and brand ambassadors. We’re proud today that brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret and Elemis are doing just that. The Duel team comprises psychologists, brand experts and community builders, combining cutting edge brand expertise with seasoned SaaS experience.
The Role
Strategic Development: Lead the development and execution of CRM strategies that align with brand goals, enhancing customer engagement and loyalty.
Implementation: Build, refine, and scale CRM workflows, campaigns, and touch-points, ensuring seamless integration with existing systems and processes.
Data-Driven Insights: Analyse customer data to inform CRM initiatives, identifying trends and opportunities to create impactful marketing strategies.
Collaboration: Partner with internal teams and external stakeholders to deliver CRM solutions tailored to the needs of beauty, fashion, and MarTech brands.
Optimisation: Continuously monitor and optimise CRM performance, implementing best practices and new technologies to achieve outstanding results.
The Person
Proven CRM Expertise: You’ve successfully built and scaled CRM strategies within brand, marketing, beauty, fashion, or SaaS industries.
Creative & Analytical: You bring a balance of creativity and data-driven thinking to your approach, blending innovative ideas with strategic rigor.
Passion for Brands: You love working with brands and understand the nuances of customer engagement in the lifestyle and MarTech sectors.
Independent & Proactive: As our CRM Manager, you thrive in an autonomous environment, taking initiative and driving projects forward.
Collaborative: You value partnerships and enjoy working closely with teams to achieve shared goals, embodying our ethos of care and connection.
The Experience
Strong experience with leading CRM tools and systems such as HubSpot and Klaviyo, or similar.
Deep understanding of CRM best practices in industries like beauty, fashion, or MarTech.
Demonstrable success in delivering scalable and effective CRM strategies for well-known brands.
Familiarity with integration tools, customer segmentation, email marketing, and lifecycle management.
Why Duel?
We want to build a remarkable company with remarkable people and a remarkable culture that you will want to shout from the rooftops about. In a relaxed, flexible, and fun environment, the team is driven to making the business a success while enjoying what we do and who we do it with.
- Flexible working hours – if you need to fit around childcare or need to work around your life, we understand.
- Around 32 days of Annual Leave (28 excluding bank holidays and an extended break between Christmas and New Year). On-going training where required.
- Options scheme for all full-time employees – it’s important to us that everybody owns a part of the company and shares in the benefits of what we build.
A growing benefits package, including:
- Company MacBook to work from
- £350 WFH Set-Up
- Headspace Contributions
- Personal Development budget and support
- 2 additional days leave for volunteering
Salary: £160 – £200 Per Day
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CRM Manager (Contract) employer: Duel
Contact Detail:
Duel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager (Contract)
✨Tip Number 1
Familiarize yourself with the latest CRM tools and systems like HubSpot and Klaviyo. Being well-versed in these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your understanding of customer engagement nuances in the beauty, fashion, and MarTech sectors. Tailor your discussions around how you can leverage this knowledge to enhance brand loyalty and advocacy.
✨Tip Number 3
Prepare to discuss specific examples of successful CRM strategies you've implemented in the past. Highlighting measurable outcomes will help illustrate your expertise and effectiveness in driving customer engagement.
✨Tip Number 4
Emphasize your collaborative spirit and ability to work autonomously. Share experiences where you've successfully partnered with teams or stakeholders to achieve shared goals, as this aligns with Duel's ethos of care and connection.
We think you need these skills to ace CRM Manager (Contract)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CRM Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight your relevant CRM experience, particularly in the beauty, fashion, or SaaS industries. Use specific examples of successful CRM strategies you've implemented to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for brands and your understanding of customer engagement. Mention how your creative and analytical skills can contribute to the company's goals and culture.
Highlight Data-Driven Achievements: In your application, emphasize any data-driven insights you've used to inform CRM initiatives. Provide metrics or results from past campaigns to illustrate your ability to analyze customer data effectively.
How to prepare for a job interview at Duel
✨Show Your CRM Expertise
Be prepared to discuss your previous experience with CRM strategies, especially in the beauty, fashion, or SaaS industries. Highlight specific examples of how you've successfully built and scaled CRM initiatives that drove customer engagement and loyalty.
✨Demonstrate Data-Driven Thinking
Since the role requires a balance of creativity and analytical skills, come ready to share how you've used data insights to inform your CRM strategies. Discuss any tools you've used, like HubSpot or Klaviyo, and how they helped you identify trends and opportunities.
✨Emphasize Collaboration Skills
Duel values teamwork, so be sure to illustrate your collaborative approach. Share examples of how you've partnered with internal teams or external stakeholders to deliver tailored CRM solutions, showcasing your ability to work well with others.
✨Express Your Passion for Brands
Convey your enthusiasm for working with brands and understanding customer engagement nuances. Discuss what excites you about brand advocacy and how you can contribute to Duel's mission of building meaningful connections with communities.
