At a Glance
- Tasks: Oversee all casino operations, from game launches to player support and payments.
- Company: Join Duel, the fairest casino fighting against scammers.
- Benefits: Competitive salary, dynamic work environment, and hands-on experience.
- Other info: Opportunity to lead in a startup atmosphere with no micromanagement.
- Why this job: Be a key player in revolutionising the online casino experience.
- Qualifications: Experience in casino backoffice and a strong attention to detail.
The predicted salary is between 50000 - 70000 € per year.
Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the machine running clean while we do it.
The role involves owning the casino, including games, players, payments, risk, and support. When something breaks, you fix it. When something leaks, you find it. When players hit problems, you solve them. This is a hands-on role where you execute first and delegate later.
What you'll do:
- Run day-to-day casino operations end-to-end
- Oversee game launches, RTP configs, limits, and availability
- Monitor performance — GGR, hold, player behaviour, anomalies
- Own payments and withdrawals — smooth processing, fast resolution
- Work risk and fraud tools to catch abuse, exploitation, and suspicious activity
- Manage player escalations, disputes, and edge cases
- Keep promotions implemented correctly and performing as intended
- Be the main point of contact with platform providers and key vendors
- Write the SOPs, maintain the controls, plug the revenue leaks
What you'll need:
- Hands-on casino backoffice experience — SoftGamings, EveryMatrix, Pragmatic Hub, or similar
- Direct experience with RTP configs, promo mechanics, withdrawals, and stuck payments
- Comfortable with crypto payments and tools
- Startup or lean iGaming experience — not just Tier-1 regulated environments
- High attention to detail, ownership mindset, no hand-holding required
Come run something pure.
Casino Manager employer: Duel
At Duel, we pride ourselves on being the most transparent and fair casino in the industry, offering a dynamic work environment where innovation thrives. As a Casino Manager, you'll be at the forefront of our mission to eliminate scams and ensure seamless operations, all while enjoying a culture that values hands-on leadership and personal accountability. With opportunities for professional growth and a commitment to employee well-being, Duel is not just a workplace; it's a chance to be part of something truly meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the iGaming industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with casino operations, make sure to highlight that in conversations. Share specific examples of how you’ve solved problems or improved processes in past roles. We love a good success story!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at Duel. Express your passion for the industry and let them know why you’d be a great fit for their team.
✨Tip Number 4
Prepare for interviews by researching the company and its culture. Understand what makes Duel unique and be ready to discuss how you can contribute to our mission of running a fair and clean casino. Confidence is key!
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Show Your Passion for Gaming:When you're writing your application, let your love for the casino world shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating a fair and exciting gaming experience.
Be Specific About Your Experience:Don’t just list your previous roles; dive into the nitty-gritty of what you did. Talk about your hands-on experience with casino operations, RTP configs, and how you’ve tackled challenges in the past. We love details!
Highlight Problem-Solving Skills:Since this role is all about fixing issues and keeping things running smoothly, make sure to share examples of how you've solved problems in previous jobs. Show us that you can think on your feet and take ownership!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Duel
✨Know Your Stuff
Make sure you’re well-versed in casino operations and the specific tools mentioned in the job description, like SoftGamings or EveryMatrix. Brush up on RTP configurations and payment processes, as these will likely come up during the interview.
✨Show Your Problem-Solving Skills
Since this role is all about fixing issues and managing player escalations, be ready to share examples of how you've tackled challenges in previous roles. Think of specific situations where you resolved disputes or improved processes.
✨Demonstrate Your Hands-On Approach
This isn’t a role for someone who prefers to sit back and delegate. Be prepared to discuss times when you took initiative and executed tasks yourself. Highlight your ability to jump in and get things done without waiting for direction.
✨Understand the Company Culture
Duel is all about fairness and transparency, so show that you align with these values. Research the company’s mission and be ready to explain how your personal values and work ethic fit into their vision of a 'pure' casino experience.
