At a Glance
- Tasks: Oversee all casino operations, from game launches to player support and payments.
- Company: Duel, the fairest casino, fighting against scammers and shady operators.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Other info: Join a startup culture where your contributions directly shape the future.
- Why this job: Take ownership of a unique casino experience and lead with integrity.
- Qualifications: Hands-on casino back office experience and familiarity with crypto payments.
The predicted salary is between 36000 - 60000 £ per year.
Duel is the purest, fairest casino ever built. We are waging war on scammers and shady operators — and we need someone to keep the machine running clean while we do it.
The role involves owning the casino, including games, players, payments, risk, and support. When something breaks, you fix it. When something leaks, you find it. When players hit problems, you solve them. This is a hands-on role where you execute first and delegate later.
What you’ll do:
- Run day-to-day casino operations end-to-end
- Oversee game launches, RTP configs, limits, and availability
- Monitor performance — GGR, hold, player behaviour, anomalies
- Own payments and withdrawals — smooth processing, fast resolution
- Work risk and fraud tools to catch abuse, exploitation, and suspicious activity
- Manage player escalations, disputes, and edge cases
- Keep promotions implemented correctly and performing as intended
- Be the main point of contact with platform providers and key vendors
- Write the SOPs, maintain the controls, plug the revenue leaks
What you’ll need:
- Hands-on casino back office experience — SoftGamings, EveryMatrix, Pragmatic Hub, or similar
- Direct experience with RTP configs, promo mechanics, withdrawals, and stuck payments
- Comfortable with crypto payments and tools
- Startup or lean iGaming experience — not just Tier-1 regulated environments
- High attention to detail, ownership mindset, no hand-holding required
Come run something pure.
Casino Manager employer: Duel.com
Duel is not just a workplace; it's a revolutionary movement in the gambling industry, offering an unparalleled opportunity for creative minds to thrive. With a culture that embraces bold ideas and encourages innovative marketing strategies, employees are empowered to make a significant impact while enjoying the freedom to challenge norms. Located in a vibrant environment, Duel provides unique growth opportunities and fosters a collaborative spirit, making it an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the iGaming industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with casino operations. Share specific examples of how you've tackled challenges in the past — it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. Show them you’re genuinely interested and ready to dive into the action!
✨Tip Number 4
Stay updated on industry trends! Keep an eye on the latest developments in the iGaming world, especially around payments and player behaviour. This knowledge will not only help you in interviews but also show that you’re passionate about the field.
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Show Your Passion for Gaming:When you're writing your application, let your love for the gaming industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a fair and exciting experience for players.
Be Specific About Your Experience:Make sure to highlight your hands-on experience in casino operations. Mention specific tools and platforms you've worked with, like SoftGamings or EveryMatrix, so we can see you’ve got the right background to keep our casino running smoothly.
Demonstrate Problem-Solving Skills:Since this role is all about fixing issues and finding solutions, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and take ownership of problems.
Keep It Professional Yet Personal:While we appreciate a casual tone, remember to keep your application professional. Use clear language, avoid jargon, and make sure to proofread. And don’t forget to apply through our website — it’s the best way to get noticed!
How to prepare for a job interview at Duel.com
✨Know Your Casino Inside Out
Before the interview, make sure you understand the ins and outs of casino operations. Familiarise yourself with terms like RTP configs, GGR, and player behaviour. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Problem-Solving Skills
Since this role is all about fixing issues and managing escalations, prepare examples from your past experiences where you've successfully resolved problems. Be ready to discuss how you approach challenges and what tools you use to monitor performance.
✨Demonstrate Your Hands-On Experience
Highlight your hands-on experience with casino back office systems like SoftGamings or EveryMatrix. Talk about specific situations where you executed tasks directly rather than delegating, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Risk Management
Given the focus on risk and fraud tools, come prepared to discuss your experience with these aspects. Share any strategies you've implemented to catch suspicious activity and how you’ve maintained a clean operation in previous roles.
