Business Administration Apprentice - KUKA ROBOTICS UK LTD in Wednesbury

Wage £15,600 to £24,784.50, depending on your age National Minimum Wage.

Hours: Monday to Friday, 08:30 – 16:30, 30 minute lunch. 37 hours 30 minutes a week.

Start Date: Tuesday 1 September 2026.

Duration: 1 year 6 months.

Work: Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work:

• You will be the first point of contact for visitors and customers, offering a friendly and professional welcome and assisting with enquiries, ensuring every interaction reflects our high standards.
• You’ll help create a positive first impression by keeping reception and all customer-facing areas well-presented, organised, and welcoming at all times.
• Through daily interaction with customers and colleagues across the business, you’ll build confidence in communication and develop valuable interpersonal skills that are essential for delivering excellent customer experiences.
• Alongside this, you’ll gain hands-on experience supporting a variety of business functions, including assisting with administrative tasks across purchasing, Health & Safety, facilities coordination, expense processes, and fleet management.

This varied role offers a fantastic opportunity to develop a broad skillset, learn how different departments work together, and build a strong foundation for your future career.

Where you’ll work: Great Western Street, Wednesbury, West Midlands, WS10 7LL.

Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Skills required:

• Skilled in the use of multiple IT packages and systems relevant to the organisation.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports and is able to review others’ work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment.
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

There is no day release for the Level 3 Business Administration Apprenticeship, all learning will take place in the workplace.

Upon successful completion of this apprenticeship you will receive a Level 3 Business Administration qualification. You will be assigned an assessor who will visit you in the workplace every 6-8 weeks to support you on your apprenticeship. You may be required to complete functional skills as part of this apprenticeship.

Requirements: GCSE in English (grade 4/C/Level 2 Functional Skills) and Maths (grade 4/C/Level 2 Functional Skills). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills: Initiative, Knowledge of Microsoft Office, Interpersonal skills, Friendly, Professional approach, Smart appearance, Punctual, Willing to learn.