At a Glance
- Tasks: Support practice management and teams by processing communications and providing administrative services.
- Company: Join Lion Health, a modern and friendly general practice with a caring culture.
- Benefits: Earn £15,392 in your first year, with potential wage increases and hands-on training.
- Other info: Opportunity for a permanent position after the apprenticeship based on business needs.
- Why this job: Gain valuable experience in healthcare administration while making a difference in patient care.
- Qualifications: GCSEs in Maths and English (grades A*-C) and strong customer care skills.
The predicted salary is between 15392 - 15392 € per year.
You will provide effective support to Practice Management and administrative and clinical teams by processing medical and non-medical communications (via DOCMAN, Lexacom, post, email) and provide services across various teams within the organisation as required.
Wage: £15,392 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Hours: Monday – Friday, 09:00 – 17:00 (37 hours a week)
Duration: 1 year 6 months
Operational Responsibilities
- Undertake postal services for the practice – franking outgoing post, opening incoming post daily and date‑stamp each document.
- Define, scan and attach all incoming correspondence to relevant folders, working towards attaching to the patient record using DOCMAN functionality.
- Process incoming postal documents to GP’s daily.
- Complete administration via the Emis website, including finding matching patients whose details have not matched with the system.
- Process all weight‑management and diabetic eye screening results.
- Maintain the summarising excel spreadsheet.
- GP2GP functionality on Emis.
- Summarise medical records.
- Review and code cervical smear results.
- Effectively manage nominated areas of responsibility.
- Be part of the team responsible for providing ad‑hoc services across both the Clinical Support Officers and the wider practice.
- Maintain confidentiality and be aware of General Data Protection Regulations and security of patient data.
- Effectively manage nominated area of work as directed by the Team Leader.
Quality & Compliance
- Identify and bring to the attention of the team leader any issues of quality and risk.
- Ensure high standards of own performance and take accountability for own actions.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet organisational needs.
- Effectively manage own time, workload and resources.
- Ensuring compliance with NHS, CQC and other industry related regulations and standards.
Contribution to the Implementation of Services
- Leave the workstation area tidy and ready for incoming colleagues and provide information on any unresolved queries.
- Apply Practice policies, standards and guidance and other legislation relative to the role and establish good standards of practice.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Communication
- Recognise the importance of effective communication within the team.
- Communicate effectively with other team members, colleagues in other teams, and with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- Develop harmonious and effective relationships across all practice teams and with patients.
Personal/Professional Development
- Participate in any training programme implemented by the Practice as part of this employment, including that relating to organisational standards and changes in software or systems.
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Take responsibility for own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work.
- Ensure all college work is completed to a high standard and on time.
The above list of responsibilities is not exhaustive and may be subject to change after discussion with line manager where appropriate.
Where you’ll work: 2 LOWNDES ROAD STOURBRIDGE DY8 3SS
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Skills:
- Customer care skills
- Analytical skills
- Logical
- Initiative
- Non‑judgemental
- Reliability
- Good time management
Other requirements: Being able to drive would be preferable due to location of surgery, but not essential.
About this employer: Lion Health is a General Practice based in Stourbridge, with approximately 27,500 patients, covering various surrounding areas. We work in a modern setting and friendly environment with over 100 staff members. Lion Health has been running for 11 years with a large team of general practitioners, allied health care team, nursing team, administrative staff and managers. We have received “Good” in our most recent Care Quality Commission inspection. Our 6 values at Lion Health are: Caring, Respect, Innovation, Sustainable, Quality and Teamwork.
After this apprenticeship: Potential opportunity for permanent position, subject to the business needs.
The contact for this apprenticeship is: DUDLEY COLLEGE OF TECHNOLOGY Emma Southall emma.southall@dudleycol.ac.uk
The reference code for this apprenticeship is: VAC2000032198.
Administrative Apprentice - LION HEALTH in Stourbridge employer: Dudleycol
Lion Health is an exceptional employer located in Stourbridge, offering a supportive and friendly work environment where apprentices can thrive. With a commitment to employee growth, you will receive hands-on training and development opportunities while working alongside a dedicated team of healthcare professionals. Our modern practice values innovation, teamwork, and quality care, ensuring that you are part of a dynamic organisation that prioritises both patient and staff well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Apprentice - LION HEALTH in Stourbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lion Health. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine. Plus, it’ll give you a chance to refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed smartly for your interview. It shows that you respect the opportunity and are serious about the role. A neat appearance can go a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Administrative Apprentice - LION HEALTH in Stourbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our team at Lion Health, so don’t hold back on showcasing your relevant abilities!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Administrative Apprentice position.
Show Your Enthusiasm:Let your passion for the role shine through in your writing! We love candidates who are excited about the opportunity to learn and grow with us, so don’t hesitate to express why you want to join Lion Health.
Proofread Before Submitting:Always double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is super important for this role. We want to see that you care about the quality of your work!
How to prepare for a job interview at Dudleycol
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative Apprentice role at Lion Health. Familiarise yourself with tasks like processing medical communications and using DOCMAN. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since the job requires proficiency in various IT packages, be prepared to discuss your experience with tools like MS Office or any relevant software. Bring examples of how you've used these skills in previous roles or during your studies, as this will demonstrate your capability to handle the administrative tasks effectively.
✨Emphasise Teamwork and Communication
Lion Health values teamwork and effective communication. Think of examples from your past experiences where you successfully collaborated with others or resolved conflicts. Highlighting your ability to build relationships and communicate well will resonate with the interviewers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or what a typical day looks like for an Administrative Apprentice. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
