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- Tasks: Support the sales team with customer service, order processing, and office tasks.
- Company: Join Forward Glass Ltd, a leading UK glass processing company with over 30 years of experience.
- Benefits: Earn £15,704 in your first year, with potential wage increases and hands-on training.
- Why this job: Gain practical experience in a fast-paced environment while working towards a recognised qualification.
- Qualifications: GCSE in Maths (grade 5) required; other relevant qualifications welcomed.
- Other info: Training is workplace-based, with an assessor visiting every 8 weeks for support.
As a Sales Office Apprentice, you’ll support our sales team with customer service, order processing, and general office tasks. This is a great opportunity to gain practical experience in a fast-paced manufacturing environment, develop key business skills, and grow within a well-established company.
Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
- Assisting with customer enquiries via phone and email
- Processing sales orders and updating internal systems
- Supporting the sales team with administrative tasks
- Maintaining accurate records and documentation
- Learning about our products and services to support customer needs
Where you'll work:
Forward House Clapgate Lane Birmingham B32 3BT
Training:
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Skills required:
- Skilled in the use of multiple IT packages and systems relevant to the organisation
- Able to choose the most appropriate IT solution to suit the business problem
- Able to update and review databases, record information and produce data analysis where required
- Produces accurate records and documents including emails, letters, files, payments, reports and proposals
- Makes recommendations for improvements and presents solutions to management
- Maintains records and files, handles confidential information in compliance with the organisation's procedures
- Coaches others in the processes required to complete these tasks
- Exercises proactivity and good judgement
- Makes effective decisions based on sound reasoning
- Builds and maintains positive relationships within their own team and across the organisation
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
- Completes tasks to a high standard
- Shares administrative best-practice across the organisation
- Applies problem-solving skills to resolve challenging or complex complaints
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
- Positively manages the expectations of colleagues at all levels
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
- Uses relevant project management principles and tools to scope, plan, monitor and report
Your training plan:
You will not be required to attend Dudley College, all training for this apprenticeship will take place in the workplace. You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship. Upon successful completion of your apprenticeship you will receive a Business Administration Level 3 qualification.
More training information:
Training will also be provided by your employer: Full training and support will be offered throughout your apprenticeship.
Communication Requirements:
GCSE in Maths (grade 5). Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
About this company:
Forward Glass Ltd, established in 1990, is a respected UK-based company specialising in the shaping and processing of flat glass, with a strong presence in Birmingham. With over three decades of industry experience, it offers colleagues a stable and technically advanced work environment, opportunities for hands-on skill development, and the chance to contribute to a company that plays a key role in local economic growth.
As it continues to evolve, in 2023 Forward Glass became part of Cornwall Group Limited and is well-positioned to become an even more rewarding place to work, especially with a focus on improving workplace culture and colleague engagement. Future prospects include progression to roles like office manager or project coordinator. With experience or further training, you could move into team leadership, operations, or specialist admin roles.
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Chloe Powell
Chloe.Powell@dudleycol.ac.uk
01384363158
Apply now:
Closes in 9 days (Saturday 21 June 2025 at 11:59pm). When you apply, you’ll be asked to sign in with a GOV.UK One Login.
Sales Administration Apprentice - FORWARD GLASS LIMITED employer: Dudleycol
Contact Detail:
Dudleycol Recruiting Team
Chloe.Powell@dudleycol.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administration Apprentice - FORWARD GLASS LIMITED
✨Tip Number 1
Familiarise yourself with the products and services offered by Forward Glass Limited. Understanding their offerings will not only help you in customer interactions but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your IT skills, particularly with MS Office or similar software. Being proficient in these tools is crucial for processing orders and maintaining records, which are key responsibilities of the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be assisting with customer enquiries and drafting correspondence, being able to communicate clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for learning and development. Highlight your willingness to take on new challenges and learn from experienced team members, as this is a key aspect of the apprenticeship and will resonate well with the hiring team.
We think you need these skills to ace Sales Administration Apprentice - FORWARD GLASS LIMITED
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Administration Apprentice position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any customer service experience, administrative tasks, or IT skills that are mentioned in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Forward Glass Limited and how you can contribute to their sales team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dudleycol
✨Research the Company
Before your interview, take some time to learn about Forward Glass Limited. Understand their products, services, and company culture. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Think about common interview questions related to customer service and administrative tasks. Be ready to discuss how you've handled customer enquiries or processed orders in the past, even if it's from previous jobs or experiences.
✨Showcase Your IT Skills
Since the role requires proficiency in IT packages, be prepared to discuss your experience with software like MS Office. You might be asked to demonstrate your skills, so consider bringing examples of documents or reports you've created.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. Use examples to illustrate how you've successfully communicated with customers or team members in the past.
