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- Tasks: Join us as a Customer Service Apprentice, learning across various administrative departments.
- Company: Narrow Aisle is the UK's sole mass manufacturer of articulated trucks, innovating since 1976.
- Benefits: Earn between £14,722.50 and £23,809.50 while gaining hands-on experience and training.
- Why this job: This role offers diverse tasks, a supportive culture, and the chance to develop valuable skills.
- Qualifications: GCSE in English (grade C/4) required; a desire to learn is essential.
- Other info: No day release needed; all training occurs on-site with regular assessor visits.
Closes in 15 days (Friday 22 August 2025 at 11:59pm)
This is an exciting opportunity to join the team at Narrow Aisle as a Customer Service apprentice, working within several of the administrative departments of Narrow Aisle you will learn all aspects of the business
Wage
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you\’ll do at work
- The position will be based at our head office at Great Bridge
- The right candidate will split their working week between the difference departments within the administrative departments of the company and different aspects of the company
- Within the service department you will learn how to book jobs to engineers, order the correct parts and ensure they are with the engineer so that he can do his job
- In rentals you will learn how to allocate the correct kit to the order as well as dealing with contracts for rental and maintenance agreements
- You will also spend time within the Finance function learning from accounts payable, accounts receivable as well as administrative duties in HR
- In all departments you will learn to communicate with our customers and ensure that they receive the service they require in a professional and timely manner
Where you\’ll work
GREAT WESTERN WAY
GREAT BRIDGE
TIPTON
DY4 7AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- There is no day release required as part of this apprenticeship course, all training will be completed within the workplace
- You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship
- If you have not achieved a grade 4/ Level 2 Functional Skills in maths and English upon enrolment, you may be required to complete these alongside your apprenticeship
More training information
You will receive on the job training at your workplace
Requirements
GCSE in:
- English (grade C/4/Level 2 Functional Skills)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Desire to learn
About this employer
Narrow Aisle is the last sole mass manufacturer of articulated trucks in the uk and has been a pioneer of very narrow aisle (VNA) warehouse truck design and development since 1976.This is an opportunity to join our expanding team and learn all aspects of the admin role within the different departments of the company
- Opportunity to develop further skills in any of the administrative departments
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Chloe Powell
Chloe.Powell@dudleycol.ac.uk
01384363158
The reference code for this apprenticeship isVAC1000335917.
Apply now
Closes in 15 days (Friday 22 August 2025 at 11:59pm)
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Level 2 Customer Service Apprentice - NARROW AISLE LTD employer: Dudleycol
Contact Detail:
Dudleycol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Customer Service Apprentice - NARROW AISLE LTD
✨Tip Number 1
Research Narrow Aisle Ltd thoroughly before your interview. Understand their products, services, and company culture. This will help you tailor your responses and show genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role heavily involves interacting with customers. Role-play different customer scenarios with a friend to build confidence and improve your ability to handle various situations.
✨Tip Number 3
Demonstrate your organisational skills during the interview. Be prepared to discuss how you prioritise tasks and manage your time effectively, as these are crucial for success in an administrative role.
✨Tip Number 4
Show your eagerness to learn and grow within the company. Be ready to discuss any relevant experiences or skills that highlight your adaptability and willingness to take on new challenges.
We think you need these skills to ace Level 2 Customer Service Apprentice - NARROW AISLE LTD
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Level 2 Customer Service Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, education, and any previous experience in customer service or administrative roles. Make sure to include any qualifications that meet the GCSE requirements mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and your desire to learn. Mention specific aspects of the role that excite you and how you can contribute to Narrow Aisle's success.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dudleycol
✨Research Narrow Aisle Ltd
Before your interview, take some time to learn about Narrow Aisle Ltd. Understand their products, services, and company culture. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Scenarios
Since the role involves customer service, think of examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss how you would approach various customer scenarios.
✨Show Your Willingness to Learn
As an apprentice, demonstrating a desire to learn is crucial. Be prepared to talk about what skills you hope to develop during your apprenticeship and how you plan to contribute to the team.
✨Practice Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to enhance your verbal and non-verbal communication skills.
