Business Administrative Assistant Apprentice - On Call Security

Business Administrative Assistant Apprentice

On Call Security

WEST MIDLANDS (WV10 9QB)

Closes in 17 days (Sunday 24 August 2025 at 11:59pm)

Various Administrative duties using specialist computer systems in a busy office environment. Assisting with office operations, communicating with customers and employees, email correspondence, post duties, updating databases, preparing reports, using Microsoft excel and word.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The possibility of an increased wage dependent on the performance of the apprentice.

Training course Business administrator (level 3)

Hours Monday to Friday 9:00am to 5:00pm, 30 minutes lunch.

37 hours 30 minutes a week

Monday 1 September 2025

Duration

1 year 6 months

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you\’ll do at work

• Updating and maintaining the company database.
• Using suppliers’ systems to update customer information.
• Managing and running remote servicing software of customers alarm systems and mailing out customer reports.
• Handling Correspondence via post and e-mail.
• Interacting with customers and employees, answering phones, directing calls, and managing communication between different departments and management levels.
• Assisting with project planning, organisation, and execution.
• Building and maintaining positive relationships with customers and colleagues.
• Identifying and addressing issues related to office operations, communication, or other administrative tasks.
• Suggesting and implementing improvements to office procedures and workflows.
• Use of programs such as Word and Excel.
• Being flexible and willing to take on a variety of tasks as needed by the business.
• Computer Literacy & Tech Savvy.
• Confident use of software such as Microsoft Word and Excel.
• Ability to learn and use specialist systems (e.g., supplier platforms, remote alarm servicing software).
• Comfortable handling digital databases, spreadsheets, and customer communication tools.
• Strong typing, formatting, and data entry accuracy.
• Administrative & Organisational Skills.
• Excellent attention to detail when updating databases or preparing reports.
• Ability to handle correspondence (email/post) professionally
  Strong time management to juggle tasks, deadlines, and ad hoc responsibilities.
• Capable of supporting project planning and execution.
• Communication & Interpersonal Skills.
• Clear, polite, and professional phone manner.
• Skilled at writing professional emails and letters.
• Confident when liaising with internal teams and external customers.
• Able to relay messages and coordinate across departments effectively.
• Customer Service Orientation.
• Friendly, patient, and helpful personality when interacting with customers.
• Proactive in resolving queries or escalating issues appropriately.
• Able to build and maintain rapport with both customers and colleagues.
• Problem-Solving & Initiative.
• Keen attention to spotting process inefficiencies and suggesting improvements.
• Ability to resolve common office and communication issues independently.
• Willing to take initiative and contribute to better workflows.
• Flexibility & Adaptability.
• Willing to handle a mix of routine and varied tasks,
• Comfortable working in a dynamic environment where priorities may shift.

Ideal personal Qualities

• Friendly and approachable – someone who customers and colleagues feel comfortable speaking to.
• Tech-comfortable – not just \”can use a computer\” but actively enjoys digital tools.
• Reliable and trustworthy – respects confidentiality and follows through on tasks.
• Proactive – spots what needs doing and takes action without being told.
• Detail-oriented – notices errors, double-checks information, and keeps records accurate.
• Team player – happy to pitch in wherever needed and collaborate smoothly.
• Positive attitude – remains upbeat and solution-focused, even when things get busy.

Where you\’ll work

UNIT 28
FALLINGS PARK INDUSTRIAL EST
WOLVERHAMPTON
WEST MIDLANDS
WV10 9QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others\’ work. Maintains records and files, handles confidential information in compliance with the organisation\’s procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Level 3 Business Administrator apprenticeship standard, including Functional Skills if required.

There will be just one day college attendance required for an Induction/Initial Assessment Day. The course will then be delivered in the workplace only.

Comprehensive training will be provided to ensure the apprentice is fully equipped to carry out all duties effectively.

You don’t need much prior experience — just a great attitude and willingness to learn. We’ll provide all the training you need.

Requirements

GCSE in:

Maths and English (grade C/4 or above or F Skills Lev 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Initiative
• Computer Literate
• Flexibility
• Friendly
• Approachable
• Reliable
• Trustworthy

Other requirements

This apprenticeship is a fantastic opportunity to begin a career in administration, but it’s important to consider whether this role—and the commitment that comes with it—is right for you. We’re looking for someone who is eager to learn, reliable, and willing to take on a variety of tasks in a busy office environment.Please think about:• Are you genuinely interested in administration and office-based work?• Are you comfortable using computers daily (or keen to improve those skills)?• Are you ready to balance practical work with college learning?• Are you willing to communicate professionally with customers and colleagues?• Do you have the motivation to grow and develop with the business?You don’t need experience—we’ll provide full training—but we do need a positive attitude, good communication, and a strong willingness to learn.

About this employer

On Call Group is a dynamic, people-focused security company based in Wolverhampton. We provide installation, monitoring, and maintenance of alarms, CCTV, and medical-alert services to more than 20,000 residential and business customers across the UK. Under the leadership of Michael Vry, Lee Hosking, and Mark Bennett, we’ve grown through 15 acquisitions while maintaining a strong culture of customer care and employee development. Our forward-looking ambition includes expanding regionally through further acquisitions, investing in staff training—including technical and customer service—and enhancing our services through modern technology integrations. It’s a great place to work because we genuinely invest in our people, celebrate real-life impact stories (like helping someone in a medical emergency within minutes), and maintain an open, supportive atmosphere.

This apprenticeship is designed to be the first step into a long-term career in administration and business support. Once completed, there may be opportunities to move into a permanent Administrative Assistant position within the company, or to take on more responsibility in areas like customer service, office coordination, or operations support.

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

01384 363314

The reference code for this apprenticeship isVAC1000333519.

Apply now

Closes in 17 days (Sunday 24 August 2025 at 11:59pm)

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