Business Admin Apprenticeship - BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST

BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST

Dudley (DY1 2LZ)

Closes in 16 days (Sunday 21 September 2025 at 11:59pm)

Work closely with other administrative staff across the Trust to ensure continuity of administration support and mutual assistance within the Service.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Hours Monday – Friday, 8.30am – 4.30 pm or 9.00am – 5.00pm

37 hours 30 minutes a week

Monday 27 October 2025

Duration

1 year 6 months

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you\’ll do at work

• You will be expected to undertake a wide variety of administrative tasks working alongside existing teams of administrators
• You will receive training, supervision and mentorship throughout the course of your apprenticeship
• You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship
• You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone
• You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems / patient database
• You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures
• You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment
• This apprenticeship will enable you to develop your knowledge and understanding of a administration environment, whilst gaining invaluable practical work experience within the NHS

Where you\’ll work

Bushey Fields Hospital
Bushey Fields Road
Dudley
DY1 2LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others\’ work. Maintains records and files, handles confidential information in compliance with the organisation\’s procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• Business Administrator Level 3 Apprenticeship Standard
• In house training
• No college attendance, all training to be completed in company

Requirements

GCSE in:

• English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical
• Initiative
• Non judgemental

Other requirements

You will be required to undertake a Disclosure and Barring Service (DBS) check.

About this employer

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.Across the whole of the region we provide:Adult and older adult mental health services.Specialist learning disability services.Mental health services for children and young people.Community healthcare services for children, young people and families in Dudley.We are also the Lead Provider for mental health, learning disabilities and autism across the Black Country. As Lead Provider we work in partnership with health, social care, voluntary services and community organisations to collectively develop and deliver mental health, learning disability, and autism services that helps people to live their best lives as part of our Black Country community. The approach has a focus on prevention, health equity and inclusion.

After this apprenticeship

18 Month fixed term, there may be the opportunity to apply for a full time post upon completion of the apprenticeship

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Emma Southall

emma.southall@dudleycol.ac.uk

The reference code for this apprenticeship isVAC1000340154.

Apply now

Closes in 16 days (Sunday 21 September 2025 at 11:59pm)

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