At a Glance
- Tasks: Be the friendly face at our reception, helping customers and managing bookings.
- Company: Join Halesowen Leisure Centre, a vibrant community hub.
- Benefits: Earn £13.48 per hour with flexible casual hours.
- Other info: Opportunity for training and development in a supportive environment.
- Why this job: Perfect for those who love interacting with people and want to gain valuable experience.
- Qualifications: No specific qualifications needed, just a positive attitude and great communication skills.
The predicted salary is between 13.48 - 13.48 £ per hour.
Halesowen Leisure Centre is looking to appoint 2 Casual Receptionists to provide cover on busy front of house customer facing reception desk, on an as and when required basis.
Hours: Casual basis as and when required
Salary: Grade 3 - £13.48 per hour
The successful candidates can expect to provide an efficient and professional first point of contact for customers at the facility at Halesowen Leisure Centre. Responsibilities include:
- Providing a reception service covering telephony, ticket issues, receipt of cash, maintaining daily cash reports
- Booking entries for facility within the guidelines for audit control under the standing orders of the Local Authority
You will be expected to attend and undertake regular staff training sessions when required.
Workplace Attendance: Onsite full time
All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
Casual Receptionist in Halesowen employer: Dudley
Dudley Council is an exceptional employer that offers a dynamic work environment where you can make a meaningful impact on the community. With a strong commitment to employee development, you will have opportunities for growth and continuous improvement while working alongside senior leaders in a collaborative culture. Located in the heart of Dudley, this role allows you to influence corporate support processes and contribute to a modern, resilient organisation dedicated to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Halesowen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dudley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dudley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Receptionist in Halesowen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dudley:Your cover letter is your chance to shine! Tell us why you want to work at Dudley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dudley!
How to prepare for a job interview at Dudley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
