Senior Housing & Welfare Officer - Ref: EE11626 in Walsall

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Are you energised by the prospect of transforming lives across Walsall? Do you want to play a pivotal role in reshaping housing and homelessness services for vulnerable residents? If you thrive on challenge and change, we invite you to step forward as our next Senior Housing & Welfare Officer. We're searching for an innovative, passionate leader to join our Housing & Welfare Service in a permanent capacity. This is your opportunity to make a substantial impact, driving excellence in housing and homelessness services for people of all ages and backgrounds.

As Senior Housing & Welfare Officer, you will play a pivotal role in managing Walsall Council's temporary accommodation services, overseeing a dedicated team of Housing Support Tenancy Officers. You will motivate and lead your team to deliver high-quality support for residents experiencing housing insecurity. Your responsibilities will include monitoring and enhancing the effectiveness of Temporary Accommodation provision, driving continuous improvement across service delivery, and embedding your legislative expertise throughout every aspect of the team's work.

• Champion Effective Homelessness Support: Lead initiatives to prevent and resolve homelessness and the challenges faced by vulnerable residents.
• Empower the Team: Inspire, guide, and provide expert advice to colleagues, enabling them to deliver exceptional support to residents navigating housing insecurity.
• Drive Service Excellence: Harness data and customer insights to identify inefficiencies, measure performance, and implement targeted improvements across our homelessness and housing services.
• Advance Staff Development: Proactively identify training needs and nurture team growth, creating a culture of learning and adaptability.
• Lead Complex Casework: Oversee detailed case reviews, prepare comprehensive reports, and participate in multi-agency meetings, ensuring robust responses for the most challenging cases in accordance with statutory guidance.

• Support Vulnerable Residents: You are dedicated to protecting residents' well-being and developing new ways to prevent and address homelessness.
• Analytical Innovator: You utilise evidence and data to inform strategy, improve outcomes, and drive change within services.
• Team Player & Collaborator: You build strong partnerships across teams and agencies, supporting a unified approach to addressing homelessness.
• Demonstrated experience in a Temporary Accommodation or Social Housing environment.

• Professional Growth: Access to continuous professional development, a variety of training programmes, and support for further qualifications.
• Supportive Culture: Join a team committed to inclusion, well-being, and recognising your contributions.
• Flexibility: Hybrid working with core hours from Monday to Thursday, 8:45am-5:15pm, and Friday, 8:45am-4:45pm. Occasional work outside these hours may be required.
• Rewarding Work: The opportunity to make a lasting difference for residents at risk of homelessness and those in need of housing support.

If you're ready to drive positive change and support some of Walsall's most vulnerable people, we want to hear from you. Join us and help build an environment where all residents can thrive.

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.

Closing date: 12th February 2026. Interviews will be scheduled for the week of 23rd February.

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment.

Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults. For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check.