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- Tasks: Lead frontline environmental services and ensure efficient operations across waste management and street cleansing.
- Company: Walsall Council, dedicated to making a visible difference in the community.
- Benefits: Competitive salary, permanent contract, and opportunities for career progression.
- Why this job: Make a real impact on your community while developing your leadership skills.
- Qualifications: Experience in managing operational teams and a commitment to customer service.
- Other info: Flexible working hours, including weekends and holidays, with a focus on team development.
The predicted salary is between 42839 - 46142 £ per year.
Walsall Council is looking for an experienced Senior Operations Manager to join the Street Scene team. This is an important leadership role with responsibility for frontline environmental services that make a visible difference across the borough. You will lead service delivery across key operational areas including waste management, fleet, grounds maintenance and street cleansing, helping to ensure services are safe, efficient, reliable and customer‑focused.
This is a varied and demanding role in a fast‑paced operational setting. You will oversee day‑to‑day operations, make sure resources are deployed effectively and maintain high standards across the service. You will also play a key role in improving performance, driving continuous improvement and making sure services deliver real value for residents and communities.
Just as important is the way you lead people. We are looking for someone who combines strong operational management with a compassionate and supportive leadership style. You will be able to set clear expectations, manage performance and deal with challenges fairly, while also helping staff feel valued, supported and able to grow. You will take an active role in developing your teams, building skills and confidence, and encouraging career progression for those you manage.
As Senior Operations Manager, you will lead the day‑to‑day delivery of environmental services across Street Scene, managing frontline teams and ensuring work is planned and delivered effectively. You will oversee the use and maintenance of fleet, plant, equipment and PPE, coordinate daily schedules and collection routes, and respond to service issues, enquiries and complaints in a timely and professional way. You will also work closely with residents, elected members, internal teams and other stakeholders, while promoting safe working practices and using service data and performance information to maintain standards and drive improvement.
You will be a confident and capable manager with significant experience of leading operational teams and managing performance within a frontline service. You will have strong communication, organisational and leadership skills, along with the ability to motivate, support and develop staff at all levels. You will also bring a clear commitment to customer service, value for money, health and safety, and continuous improvement.
You will need to have:
- NVQ Level 5 or equivalent practical experience in an environmental discipline
- an IOSH or equivalent health and safety qualification
This role requires flexibility to work in line with service needs, including weekends, bank holidays and Christmas collection arrangements.
Closing Date: 26th April 2026
Senior Operations Manager - Ref: EE00826 employer: Dudley Metropolitan Borough Council
Contact Detail:
Dudley Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - Ref: EE00826
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Operations Manager - Ref: EE00826
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Operations Manager role. Highlight your experience in leading operational teams and managing performance, as well as your commitment to customer service and continuous improvement.
Showcase Your Leadership Style: We want to see how you lead! Share examples of how you've supported and developed your teams in the past. Emphasise your compassionate approach and how you've helped staff feel valued and motivated.
Be Specific About Your Experience: When detailing your qualifications, be specific about your NVQ Level 5 or equivalent experience in an environmental discipline. Mention any relevant health and safety qualifications like IOSH that you hold, as these are key for this role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dudley Metropolitan Borough Council
✨Know Your Stuff
Make sure you’re well-versed in the key operational areas mentioned in the job description, like waste management and street cleansing. Brush up on relevant legislation and best practices in environmental services to show you’re not just a manager, but a knowledgeable leader.
✨Showcase Your Leadership Style
Prepare examples that highlight your compassionate and supportive leadership approach. Think of times when you’ve motivated your team or handled performance issues fairly. This will demonstrate that you can lead effectively while also valuing your staff.
✨Be Customer-Focused
Since this role is all about delivering value to residents, come ready with ideas on how to enhance customer service. Share any past experiences where you improved service delivery or resolved complaints efficiently, showing that you understand the importance of community engagement.
✨Demonstrate Continuous Improvement Mindset
Think of specific instances where you’ve driven improvements in your previous roles. Whether it’s through data analysis or innovative solutions, be prepared to discuss how you can apply this mindset to enhance operations at Walsall Council.