Senior Business Support Officer
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£27,274 - £29,071 per annum
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Permanent (full time)
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Cable Plaza, Waterfront West, Brierley Hill, Dudley (Hybrid)
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Closing date: Saturday 31 October 2026
Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services?
We have an exciting opportunity for a motivated and highly organised Senior Business Support Officerto join our Children and Young People Directorate. This role is integral to ensuring the smooth operation of key services, providing comprehensive business support, and helping to deliver positive outcomes for children, young people and families across Dudley.
About the Role
As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions. You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered.
Your responsibilities will include:
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Organising and attending Stage 2 appeal meetings and producing accurate minutes.
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Communicating outcomes of appeals to parents and carers.
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Processing invoices, payments, purchase orders and budget-related administration.
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Supporting the management of incoming calls, emails and enquiries.
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Arranging meetings, events, venues and equipment.
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Maintaining and updating information across key systems.
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Supporting colleagues across the service with general business support functions.
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Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.
About You
We are looking for someone who:
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Has substantial office administration experience, including operating and developing administrative systems.
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Has experience of minute taking and producing accurate records of meetings.
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Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
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Has excellent communication and customer service skills.
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Is confident using a wide range of ICT systems and digital solutions.
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Demonstrates strong organisational, literacy, numeracy and keyboard skills.
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Is committed to equality, diversity, inclusion and providing excellent public services.
Workplace Attendance:
Working in the office 3+ days a week (pro-rata)orOnsite full time
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Senior Business Support Officer in Dudley employer: Dudley Metropolitan Borough Council
Dudley Metropolitan Borough Council is an exceptional employer for those passionate about child protection and making a meaningful impact in the lives of children and families. With a strong commitment to restorative practices and supportive leadership, employees are empowered to build lasting relationships with families, fostering real change. Located in Brierley Hill, the council offers a collaborative work culture, opportunities for professional growth, and a focus on diversity and inclusion, making it an ideal place for dedicated social workers to thrive.
Contact Details:
Dudley Metropolitan Borough Council Recruitment Team
