Reactive Repairs Planner
Help Us Keep Our Homes Safe, Maintained and Customer Focused
At Dudley Council, we are committed to delivering high-quality housing services that make a real difference to our residents. We are looking for an experienced and highly organised Reactive Repairs Planner to join our Housing Maintenance Team and play a vital role in ensuring repairs are delivered efficiently, safely and right first time.
This is an excellent opportunity for someone with experience in housing repairs, workforce scheduling or maintenance planning who thrives in a fast-paced environment and enjoys coordinating resources to deliver outstanding customer service.
About the Role
As a Reactive Repairs Planner, you will be responsible for scheduling and coordinating repairs and maintenance work across the borough, ensuring that appointments are efficiently planned, operatives are fully utilised and customers receive a responsive service. Working closely with operatives, contractors, supervisors and customers, you will:
- Schedule and allocate reactive repairs work to maximise productivity and service performance.
- Manage operative diaries, workloads and resource availability.
- Monitor repair progress and take proactive action to resolve scheduling conflicts.
- Coordinate materials, specialist resources and contractor support to ensure appointments are kept.
- Respond to urgent and emergency repair requests.
- Act as a key point of contact for customers and colleagues, providing updates and resolving queries.
- Utilise a range of housing and workforce management systems to maintain accurate records and monitor performance.
- Support the delivery of key performance indicators and customer service standards.
About You
We are looking for someone who can demonstrate:
- Significant experience within a housing repairs, maintenance, social housing, contracting or building environment.
- Extensive experience of scheduling, planning and allocating works to operatives and contractors.
- Strong customer service experience in a front-line environment.
- Excellent organisational, communication and problem-solving skills.
- The ability to manage changing priorities and make informed decisions under pressure.
- Experience using ICT systems to manage workforce planning and repair orders.
- A flexible, solution-focused approach with a commitment to delivering excellent customer outcomes.
- NVQ Level 3 in Customer Service, Contact Centre Operations or Business Administration, or a willingness to work towards this qualification.
Additional Information
- The successful candidate will be required to work onsite five days per week.
- Working hours are between 8.00am and 5.00pm, Monday to Friday, with flexibility required to support operational service delivery.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
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Reactive Repairs Planner in Dudley employer: Dudley Metropolitan Borough Council
Dudley Metropolitan Borough Council is an exceptional employer for those passionate about child protection and making a meaningful impact in the lives of children and families. With a strong commitment to restorative practices and supportive leadership, employees are empowered to build lasting relationships with families, fostering real change. Located in Brierley Hill, the council offers a collaborative work culture, opportunities for professional growth, and a focus on diversity and inclusion, making it an ideal place for dedicated social workers to thrive.
Contact Details:
Dudley Metropolitan Borough Council Recruitment Team
