At a Glance
- Tasks: Monitor and improve quality in social care services for Dudley citizens.
- Company: Dudley Adult Social Care, rated Good by CQC.
- Benefits: Make a real impact while developing your career in social care.
- Other info: Be part of a passionate team dedicated to positive outcomes.
- Why this job: Join us to ensure safe, high-quality care for those who need it most.
- Qualifications: Experience in health/social care and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Dudley Adult Social Care has a CQC rating of Good. The Commissioning Team is seeking two Quality and Safety Officers to help drive forward our ambitions for a sustainable, high-quality social care market, to ensure that the quality of Social Care Services provided to the citizens of Dudley are appropriate, safe and consistent and that the terms and conditions of the Council's contracts are being upheld. This will be done by working directly with providers of services to facilitate development in a way that responds to the needs of Dudley citizens as communicated through Directorate's Adult Social Care Market Position statement and shaping plan. This will be done by monitoring and inspecting as necessary all aspects of contract compliance in relation to Contracts/Agreements issued by the Directorate of Adult Social Care to providers of services. Contributing via the monitoring process relevant information for the consistent operation of the commissioning cycle. Supporting all aspects of the work of the Commissioning Officers and Commissioning team including bespoke projects. We're passionate about ensuring positive outcomes for people who rely on Adult Social Care. If you share this commitment and want to make a genuine impact, we'd love to hear from you.
Responsibilities
- Provide monitoring and oversight of commissioned services, ensuring compliance with contractual and commissioning requirements.
- Evaluate performance against demand, quality standards and market needs, supporting providers to improve services and deliver meaningful outcomes.
- Foster an enabling approach to monitoring activity.
- Facilitate and enable providers of services in the development and implementation of Quality Assurance, Quality Standard, Quality of Life and other systems and their continued monitoring to accord with contract requirements.
- Ensure ongoing monitoring and inspection of providers of services in relation to contractual compliance and legislative requirements.
Qualifications
- Experience in working within a Health or Social Care setting, including experience of the management of services.
- Experience of quality assurance systems.
- Experience of measuring performance against stated aims/objectives.
- Professional qualification in Health and/or Social Care, Level 4 Diploma in Adult Care (RQF) or equivalent.
- Excellent communication, negotiation, and partnership-building skills.
- The ability to work effectively both independently and as part of a supportive team.
- A clear understanding of statutory Social & Health Care Organisations.
- Understanding of voluntary organisations.
- Experience of working within a multi-cultural community.
If you have the experience, drive, and commitment to make a difference, we want to hear from you. Apply today and play a key role in delivering sustainable, high-quality Adult Social Care services for the future. If you would like more information, please email commissioning@dudley.gov.uk and someone will get back to you. This post is subject to an Enhanced DBS disclosure.
Quality & Safety Officer in Dudley employer: Dudley Metropolitan Borough Council
Dudley Adult Social Care is an exceptional employer dedicated to fostering a high-quality social care market, with a strong commitment to positive outcomes for the community. Our supportive work culture encourages professional growth and collaboration, allowing Quality & Safety Officers to make a meaningful impact while working closely with service providers. Located in Dudley, we offer a unique opportunity to contribute to the well-being of our citizens in a role that values innovation and quality assurance.
Contact Detail:
Dudley Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Safety Officer in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dudley Adult Social Care and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission of providing high-quality services.
✨Tip Number 3
Showcase your skills! Bring examples of your past work in quality assurance and compliance to the interview. Be ready to discuss how you've improved services and outcomes in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference in the community.
We think you need these skills to ace Quality & Safety Officer in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in health or social care. We want to see how your skills align with the responsibilities of a Quality & Safety Officer, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of interaction with service providers, it’s crucial to demonstrate your excellent communication and negotiation skills. Use examples from your past experiences where you’ve successfully built partnerships or resolved conflicts.
Highlight Your Quality Assurance Experience:We’re looking for someone with a solid background in quality assurance systems. Be sure to mention any specific methodologies or frameworks you’ve worked with, and how they’ve helped improve service delivery in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dudley Adult Social Care!
How to prepare for a job interview at Dudley Metropolitan Borough Council
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Quality & Safety Officer. Brush up on quality assurance systems and how they apply to social care. Being able to discuss specific examples from your experience will show that you’re not just knowledgeable but also passionate about improving services.
✨Showcase Your Communication Skills
Since this role involves working closely with service providers, it’s crucial to demonstrate your excellent communication and negotiation skills. Prepare examples of how you've successfully built partnerships or resolved conflicts in previous roles. This will highlight your ability to foster an enabling approach.
✨Understand the Local Context
Familiarise yourself with Dudley’s Adult Social Care Market Position statement and shaping plan. Understanding the local needs and how they influence service delivery will help you articulate how you can contribute to the council's ambitions for high-quality care.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
