Dudley Metropolitan Borough Council is seeking Customer Services Advisors to deliver contact centre services and guidance on council services. The role covers multiple locations around the Dudley Borough with core hours 08:30–17:15, 22.5 hours weekly across Wednesday, Thursday and Friday.
You will handle customer interactions by phone, in person or digitally, determine eligibility, collect payments, and raise service requests while working in a pressurised, targets-driven environment and using
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Part-Time Council Customer Services Advisor in Dudley employer: Dudley Metropolitan Borough Council
Dudley Metropolitan Borough Council is an exceptional employer for those passionate about child protection and making a meaningful impact in the lives of children and families. With a strong commitment to restorative practices and supportive leadership, employees are empowered to build lasting relationships with families, fostering real change. Located in Brierley Hill, the council offers a collaborative work culture, opportunities for professional growth, and a focus on diversity and inclusion, making it an ideal place for dedicated social workers to thrive.
Contact Details:
Dudley Metropolitan Borough Council Recruitment Team
