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- Tasks: Provide top-notch customer service and resolve housing repair requests.
- Company: Local authority dedicated to community support and improvement.
- Benefits: Competitive pay, job stability, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and IT literacy required.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
The predicted salary is between 28800 - 43200 £ per year.
A local authority in the UK is seeking a Customer Services Advisor to join their Housing Repairs Team. The role involves providing varied customer service support through multiple channels, assessing eligibility based on legislation, and researching details to resolve service requests.
The ideal candidate will be IT literate and possess a strong commitment to delivering high-quality customer service in a dynamic environment, where adaptability and calmness under pressure are essential.
Housing Repairs Customer Services Advisor (Multiskilled) in Dudley employer: Dudley Metropolitan Borough Council
Contact Detail:
Dudley Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Customer Services Advisor (Multiskilled) in Dudley
✨Tip Number 1
Get to know the local authority's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their goals.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues in housing repairs and how you'd handle them. This will help you stay calm and collected when answering questions in interviews.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the team is like and what skills are most valued, which can really help you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals ready to make a difference in customer service.
We think you need these skills to ace Housing Repairs Customer Services Advisor (Multiskilled) in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Housing Repairs Team!
Showcase Your IT Skills: Since being IT literate is key for this role, don’t forget to mention any software or systems you’re familiar with. We love tech-savvy candidates who can adapt quickly to new tools!
Demonstrate Your Customer Service Commitment: Use examples from your past experiences to show how you’ve delivered high-quality customer service. We’re looking for those moments where you went above and beyond to help someone out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dudley Metropolitan Borough Council
✨Know Your Stuff
Make sure you understand the role of a Housing Repairs Customer Services Advisor. Brush up on relevant legislation and common service requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you had to adapt quickly or stay calm under pressure, as these are key traits for this role.
✨Get Tech-Savvy
Since being IT literate is crucial, familiarise yourself with common software and tools used in customer service. If you know what systems the local authority uses, mention them during the interview to demonstrate your readiness.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the team and environment are the right fit for you.
