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- Tasks: Provide top-notch customer service and support for various council services.
- Company: Join Dudley Council, a dynamic organisation committed to community engagement.
- Benefits: Flexible working hours, career development opportunities, and a chance to make a difference.
- Why this job: Be part of exciting regeneration projects while helping your community thrive.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Embrace change in a fast-paced environment with diverse tasks every day.
The predicted salary is between 30000 - 42000 £ per year.
Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services. Tasks include calculating benefit entitlements and making complex payment arrangements - excellent numerical and communication skills are required. The ability and confidence to switch between skills and tasks and respond to regular change is essential. Strong IT literacy will enable you to operate multiple computer systems. Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates.
Are you enthusiastic about providing high standards of customer service to our diverse community? Can you remain calm and work accurately under pressure? Can you react to change and respond to business needs with keenness and flexibility? If you have suitable skills, experience and flexibility we welcome your application.
Dudley Council Plus is the council's corporate contact centre, dealing with thousands of service requests, enquiries, claims and negotiations every day. Customer Services Advisors are multi-skilled, delivering many services in a pressurised and targeted environment. No one task is the same. You may be interviewing customers over the telephone, in person or by electronic means, determining eligibility, establishing customer needs, clarifying details and researching issues in order to provide solutions, take payments and raise service requests.
About Dudley Council: It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.
We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
- is ready to embrace change, providing an environment in which you will be encouraged to make your mark
- is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
- has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
- wants borough residents to have their say through our community forums
- dedicates time to meaningful consultation and listen to the views of our residents
- is working with the community to encourage active involvement of our residents
Customer Services Advisors in Dudley employer: Dudley Metropolitan Borough Council
Contact Detail:
Dudley Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisors in Dudley
✨Tip Number 1
Get to know Dudley Council and its values! Research the council's recent projects and community initiatives. This will not only help you tailor your responses during interviews but also show your genuine interest in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse community, role-play common customer scenarios with friends or family. This will boost your confidence and help you think on your feet when faced with real-life situations.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common software used in customer service roles. If you can demonstrate your ability to navigate multiple systems smoothly, you'll stand out as a candidate who can adapt quickly to the demands of the job.
✨Tip Number 4
Apply through our website! Creating a profile not only streamlines your application process but also allows you to track your progress. Plus, it shows that you're tech-savvy and ready to embrace the new recruitment system!
We think you need these skills to ace Customer Services Advisors in Dudley
Some tips for your application 🫡
Get to Know Us: Before you dive into your application, take a moment to explore Dudley Council and what we stand for. Understanding our values and mission will help you tailor your application to show how you fit right in with our team.
Show Off Your Skills: Make sure to highlight your excellent numerical and communication skills in your application. We want to see how you can switch between tasks and handle pressure, so give us examples of when you've done this before!
Be Yourself: Don’t be afraid to let your personality shine through! We’re looking for enthusiastic individuals who are keen to provide high standards of customer service. Share your passion for helping others and how you can contribute to our diverse community.
Apply Through Our Website: Remember, the application process has changed a bit with our new recruitment system. Make sure to register and create your profile on our website. This will not only streamline your application but also keep you updated on your progress with us!
How to prepare for a job interview at Dudley Metropolitan Borough Council
✨Know Your Stuff
Familiarise yourself with the council services and the specific role of a Customer Services Advisor. Brush up on your knowledge of benefit entitlements and payment arrangements, as you'll likely be asked to demonstrate your understanding during the interview.
✨Show Off Your Skills
Highlight your numerical and communication skills by preparing examples from your past experiences. Think of situations where you successfully handled customer queries or resolved issues under pressure, as this will showcase your ability to remain calm and effective.
✨Be Adaptable
Demonstrate your flexibility and willingness to learn by discussing how you've adapted to changes in previous roles. The interviewers will want to see that you can switch between tasks and respond positively to new challenges, so have some examples ready.
✨Tech Savvy is Key
Since strong IT literacy is essential, be prepared to discuss your experience with multiple computer systems. If possible, mention any specific software or tools you've used in the past that relate to customer service or data management.
