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- Tasks: Be the friendly face of our leisure centre, handling calls and ticket issues.
- Company: Join Dudley Council, a dynamic organisation making a real difference in the community.
- Benefits: Flexible hours, training opportunities, and a chance to impact local lives.
- Other info: Exciting regeneration projects are underway, making this a vibrant time to join us.
- Why this job: Kickstart your career while helping your community thrive and grow.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
The successful candidates can expect to provide an efficient and professional first point of contact for customers at the facility at Duncan Edwards Leisure Centre. Provide a reception service covering telephony, ticket issues, receipt of cash, maintaining daily cash reports, booking entries for facility within the guidelines for audit control under the standing orders of the Local Authority. You will be expected to attend and undertake regular staff training sessions when required.
About Dudley Council: It is an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro, we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.
We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
- is ready to embrace change, providing an environment in which you will be encouraged to make your mark
- is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
- has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
- wants borough residents to have their say through our community forums
- dedicates time to meaningful consultation and listen to the views of our residents
- is working with the community to encourage active involvement of our residents
Casual Receptionist in Dudley employer: Dudley Metropolitan Borough Council
Contact Detail:
Dudley Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist in Dudley
✨Tip Number 1
First things first, make sure you know the ins and outs of the Duncan Edwards Leisure Centre. Familiarise yourself with their services and values so you can show off your knowledge during interviews. It’ll help you stand out as someone who genuinely cares about the role!
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common receptionist questions like handling difficult customers or managing cash reports. This will boost your confidence and help you articulate your skills better when it counts.
✨Tip Number 3
Don’t forget to showcase your personality! Being a receptionist is all about making that first impression. Be friendly, approachable, and professional in your interactions, whether it’s in person or over the phone. Let your enthusiasm shine through!
✨Tip Number 4
Finally, remember to apply through our website! Creating a profile not only helps you track your application but also keeps you in the loop with any updates. Plus, it shows you’re tech-savvy and ready to embrace our new recruitment system!
We think you need these skills to ace Casual Receptionist in Dudley
Some tips for your application 🫡
Get to Know Us: Before you dive into your application, take a moment to explore our website and get familiar with Dudley Council's values and vision. This will help you tailor your application to show how you can contribute to our exciting projects and community-focused initiatives.
Craft Your Profile: When you register on our new recruitment system, make sure to fill out your profile completely. This is your chance to showcase your skills and experiences, so don’t hold back! A well-crafted profile will help us see why you’d be a great fit for the Casual Receptionist role.
Be Clear and Concise: In your written application, keep it clear and to the point. Highlight your relevant experience in customer service and any skills that align with the responsibilities of the role. Remember, we want to see how you can be that efficient and professional first point of contact for our customers!
Stay Updated: Once you've submitted your application, keep an eye on your email for updates from us. Our new system allows you to track your application progress, so make sure to check back regularly. We’re excited to hear from you and can’t wait to see your application!
How to prepare for a job interview at Dudley Metropolitan Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Receptionist at Duncan Edwards Leisure Centre. Familiarise yourself with tasks like handling telephony, managing ticket issues, and maintaining cash reports. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Customer Service Skills
As the first point of contact for customers, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to provide a professional reception service and handle challenging situations with ease.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would respond to common situations a receptionist might face, such as dealing with an unhappy customer or managing multiple phone calls at once. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.
✨Show Enthusiasm for Continuous Learning
Since regular staff training sessions are part of the role, express your willingness to learn and grow. Share any relevant training or courses you've completed in the past, and highlight your eagerness to participate in ongoing development. This will show that you're committed to improving your skills and contributing positively to the team.