ASB Admin Assistant in Dudley

Dudley Council is committed to delivering an outstanding response to Anti-Social Behaviour (ASB) across the borough. Our ASB Team plays a vital role in improving outcomes for residents, reducing nuisance, and ensuring safer communities for all., We are now seeking a highly motivated ASB Admin Assistant to join our dedicated Housing Estates and Communities Service. This is an exciting opportunity to contribute to a fast-paced team focused on customer satisfaction, early intervention, and effective resolution of ASB and As an ASB Admin Assistant, you will provide essential support to ASB Officers and Assistant Team Managers. You will act as a first point of contact for residents reporting ASB, helping to gather information, assess initial risk, and support the delivery of a responsive and professional service.

Responsibilities

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering, preparing documentation, and arranging interviews.
• Providing administrative support, including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous improvement of the service.

We are looking for someone who is organised, and committed to delivering excellent customer service. You should be confident communicating with a wide range of people, including vulnerable residents, partner agencies, and colleagues.

Experience and Skills

• Experience in a customer service environment
• Strong teamwork skills but able to work independently
• Ability to plan and prioritise workload in a busy environment
• Accuracy and attention to detail, even during peak periods
• Good communication and interpersonal skills
• Competent IT skills and ability to use office systems
• Ability to understand and follow policies and procedures
• Five GCSEs (C/4 or above) including English, Maths, and ICT
• Willingness to undertake ongoing personal development
• This post requires a DBS check.
• A full driving licence is required.
• Business Use Car Insurance and a valid MOT (if applicable) are mandatory.

About Dudley Council

It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents

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