ASB Admin Assistant
Location: Dudley
Contract: Full-time
Dudley Council is committed to delivering an outstanding response to Anti-Social Behaviour (ASB) across the borough. Our ASB Team plays a vital role in improving outcomes for residents, reducing nuisance, and ensuring safer communities for all.
We are now seeking a highly motivated ASB Admin Assistant to join our dedicated Housing Estates and Communities Service. This is an exciting opportunity to contribute to a fast-paced team focused on customer satisfaction, early intervention, and effective resolution of ASB and
As an ASB Admin Assistant, you will provide essential support to ASB Officers and Assistant Team Managers. You will act as a first point of contact for residents reporting ASB, helping to gather information, assess initial risk, and support the delivery of a responsive and professional service.
Your role will include:
- Managing a caseload of low-level ASB and noise nuisance reports.
- Supporting investigations through evidence gathering, preparing documentation, and arranging interviews.
- Providing administrative support, including case recording, scheduling, and performance reporting.
- Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
- Participating in a duty rota to handle initial reports of ASB.
- Assisting with prevention-focused activities and continuous improvement of the service.
We are looking for someone who is organised, and committed to delivering excellent customer service. You should be confident communicating with a wide range of people, including vulnerable residents, partner agencies, and colleagues.
Essential Experience & Skills:
- Experience in a customer service environment
- Strong teamwork skills but able to work independently
- Ability to plan and prioritise workload in a busy environment
- Accuracy and attention to detail, even during peak periods
- Good communication and interpersonal skills
- Competent IT skills and ability to use office systems
- Ability to understand and follow policies and procedures
Qualifications:
- Five GCSEs (C/4 or above) including English, Maths, and ICT
- Willingness to undertake ongoing personal development
- This post requires a DBS check.
- A full driving licence is required.
- Business Use Car Insurance and a valid MOT (if applicable) are mandatory.
Workplace Attendance: Working in the office 3+ days a week (pro-rata)
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
#LI-DMBC2019
Attached documents
Job Description Housing & Assets Admin Asst Anti Social Behaviour.docx
Employee Benefits List.pdf
#J-18808-Ljbffr
Admin Assistant - Anti Social Behaviour in Dudley employer: Dudley Metropolitan Borough Council
Dudley Metropolitan Borough Council is an exceptional employer for those passionate about child protection and making a meaningful impact in the lives of children and families. With a strong commitment to restorative practices and supportive leadership, employees are empowered to build lasting relationships with families, fostering real change. Located in Brierley Hill, the council offers a collaborative work culture, opportunities for professional growth, and a focus on diversity and inclusion, making it an ideal place for dedicated social workers to thrive.
Contact Details:
Dudley Metropolitan Borough Council Recruitment Team
