Assistant Care coordinator

Are you passionate about supporting unpaid carers and making a meaningful impact in your community? We\’re offering an exciting full‑time opportunity to join our Carers Network Team as an Assistant Care Coordinator, based at the welcoming Brett Young Carers Hub in Halesowen. This is community‑based role with a strong focus on self‑directed support, assessment, and engagement. You\’ll be part of a dynamic team working across the borough to empower carers and connect them to the services they need. As an Assistant Care Coordinator, you\’ll play a vital role in supporting carers over the age of 18, providing tailored advice, emotional support, and practical assistance. You\’ll carry out statutory carers assessments and social care assessments under the Care Act 2014, ensuring carers\’ needs are identified and met in a timely and person‑centred way. You\’ll also support our front‑of‑house duty function, helping to triage and screen referrals, respond to initial enquiries, and ensure carers are directed to the most appropriate support.

Key Responsibilities

• complete statutory carers assessments and Care Act 2014 social care assessments
• provide one-to-one support and guidance to unpaid carers
• assist in developing and implementing personalised carer support plans
• support front‑of‑house duty to triage and screen incoming referrals
• coordinate and participate in outreach and engagement activities
• maintain accurate records and contribute to service monitoring
• collaborate with health, social care, and voluntary sector partners

Qualifications & Requirements

• experience in health, social care, or community support
• knowledge of the Care Act 2014 and assessment processes
• excellent communication and interpersonal skills
• a compassionate, person‑centred approach
• ability to work independently and within a team
• strong organisational and IT skills

The post is full time – 37 hours per week, Adults Enhanced DBS Check – We are committed to safeguarding and promoting the welfare of vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.