At a Glance
- Tasks: Manage exciting digital projects, ensuring high standards and customer satisfaction.
- Company: Join Dudley Council, a forward-thinking organisation committed to community and innovation.
- Benefits: Enjoy a competitive salary, flexible working hours, and the chance to make a real impact.
- Other info: Dudley Council values diversity and offers support for applicants with disabilities.
- Why this job: Be at the forefront of digital transformation, improving lives in your community.
- Qualifications: Must have relevant electrical qualifications and experience managing contractors.
The predicted salary is between 35000 - 45000 € per year.
Dudley Council are seeking to appoint a Senior Services Officer (Digital) to assist in the management of a number of Digital Projects that the section are working on including the Digital Switchover of the Telecare system, Upgrade of Telephony Lines, Upgrade of 2G/3G SIMs in various specialist equipment. You will be working very closely with the Service Manager and the Electrical Specialist Contractor. The works will be across the Council’s Housing Assets and Development services including Sheltered Schemes and Dispersed properties.
Housing Assets and Development services are the landlord for Council owned properties and offer a range of services to tenants. Within this section, there is a Communal Assets and Specialist team who deliver planned maintenance and improvements to homes, sheltered schemes and flatted development to ensure it meets decency and current standards.
Responsibilities:
- Ensure high standards, minimal defects and high customer satisfaction.
- Produce technical specifications, feasibility studies and full-on site contract administration together with procurement, payment and cost control to building works and technical systems that primarily include:
- Electrical systems and infrastructure
- Specialist technical systems and infrastructure, including those that provide security and support to vulnerable residents
- Major and minor installation works
- Term and consultancy contracts
- Focus mostly on the new Digital Projects with this Specialist Team.
- Play a critical role within the Team and work closely with the Electrical Specialist Contractor, ICT, Manufacturers and our internal Telecare Team to ensure all our Digital Systems are upgraded prior to the Digital Switchover dates in January 2027.
The successful candidate will possess a good standard of education with minimum professional/trade qualifications of:
- City & Guilds 236/2360, parts 1, 2 and C (electrical installation or similar)
- City & Guilds 2391 Inspection and Testing
- HNC/HND in a building or electrical engineering capacity
- Electrotechnical Certification Scheme (ECS)
We are looking for someone with proven experience of managing performance of contractors and a broad knowledge of New Digital Systems in the Telecare and Housing infrastructures as you will monitor the progress of these new installations and ensure compliance to current standards.
For more information on the role contact mazhar.mohammed@dudley.gov.uk
All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
Senior Services Officer - Digital employer: Dudley Council
Dudley Council is an exceptional employer, offering a dynamic work environment where innovation meets community service. As a Senior Services Officer (Digital), you will play a pivotal role in transformative digital projects that enhance the lives of vulnerable residents, all while benefiting from a supportive culture that prioritises employee growth and development. With a commitment to inclusivity and a focus on meaningful community engagement, Dudley Council provides a unique opportunity to make a lasting impact in a historic borough undergoing exciting regeneration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Officer - Digital
✨Tip Number 1
Familiarise yourself with the latest digital technologies relevant to the Telecare system and housing infrastructure. Understanding these systems will not only help you in interviews but also demonstrate your proactive approach to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the digital services and housing sectors. Attend local events or online webinars where you can meet people who work in similar roles. This could provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing contractors and projects. Be ready to share specific examples of how you've ensured compliance with standards and achieved high customer satisfaction in previous roles.
✨Tip Number 4
Research Dudley Council's current digital initiatives and regeneration schemes. Showing that you understand their goals and challenges will set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Senior Services Officer - Digital
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and qualifications required for the Senior Services Officer (Digital) position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience with digital projects, particularly in managing contractors and working with technical systems. Use specific examples to demonstrate your expertise in electrical systems and infrastructure.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the impact you hope to make at Dudley Council. Mention your understanding of their commitment to innovation and community service.
Follow Application Guidelines:Ensure you follow all application guidelines provided by Dudley Council. This includes anonymising your personal data as instructed and submitting your application through the specified online platform. Double-check for any required documents before submission.
How to prepare for a job interview at Dudley Council
✨Understand the Digital Projects
Make sure you have a solid grasp of the digital projects mentioned in the job description, such as the Digital Switchover of the Telecare system. Familiarise yourself with the technologies involved and be ready to discuss how your experience aligns with these projects.
✨Showcase Your Technical Knowledge
Highlight your qualifications, especially those related to electrical installation and digital systems. Be prepared to discuss your City & Guilds certifications and any relevant experience managing technical systems, as this will demonstrate your capability for the role.
✨Demonstrate Project Management Skills
Since the role involves managing contractors and ensuring compliance with standards, be ready to share examples of past projects where you successfully managed performance and delivered results. This will show your ability to handle the responsibilities of the position.
✨Emphasise Customer Satisfaction
The job requires a focus on high customer satisfaction. Prepare to discuss how you've previously ensured client satisfaction in your work, particularly in relation to housing services or similar fields, as this will resonate well with the council's values.
