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- Tasks: Join us as an Operations Officer, managing resources and ensuring quality housing maintenance services.
- Company: Dudley Council is dedicated to improving community services and driving regeneration in the borough.
- Benefits: Enjoy a competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Be part of a dynamic team focused on community well-being and innovative service delivery.
- Qualifications: Construction experience and knowledge of national federation rates are essential for this role.
- Other info: Flexible application support available for all candidates, ensuring inclusivity in the recruitment process.
The predicted salary is between 31900 - 34000 £ per year.
- Job Details
- Company
Job Details
Post: Operations Officer
Salary: Grade 9, £37,938 – £40,476 per annum
Hours: Full Time/Permanent
Housing Services is the landlord for the Council’s owned properties and offers a range of services to tenants and leaseholders.
An opportunity has arisen for the role of Operations Officer within the Housing Maintenance division which consists of teams responsible for Responsive Repairs, Void Repairs, Electrical, Roofing, Damp & Mould. We employ an in-house maintenance team that delivers a range of repairs and planned improvements to homes throughout the borough, ensuring that homes remain safe, comfortable and energy efficient.
The post holder will play an important role by assisting the Team Manager in their daily duties, to effectively manage resources and assets within Housing Maintenance. To assist in the daily delivery of a quality repairs and improvements service, meeting its service standards and financial targets. Assisting in achieving high levels of customer satisfaction along with managing trade colleague’s performance. Utilising directly employed engineers and contractors to deliver a full range of inspection, servicing and maintenance services. The post holder will also lead frontline service teams, which include craft colleagues, business support functions and contractors. Construction experience and knowledge of national federation rates is essential
If you have an interest in building on your existing skills and/or aspire to develop within the Housing Communities sector, then please include with your CV, any information that you feel will demonstrate your skills/experience and indicate why you should be considered for this role (please see attached Job Description and Personal Specification for further details).
For an informal discussion, please contact Les Thompson 01384 812603.
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
Attached documents
Operations Officer PS.docx
Operations Officer JD.docx
Employee Benefits List.pdf
Company
Top tip when applying – As we’ve got a new recruitment system the application process has changed a little and we hope you’ll like it!
You’ll first need to register and create a profile the first time you apply.
Creating your profile will enable you do things such as track your application progress, view emails you’ve received from us and manage communication preferences, manage your interview bookings and offer information if successful.
About Dudley Council
It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.
At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.
We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk
We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves.
In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
- is ready to embrace change, providing an environment in which you will be encouraged to make your mark
- is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
- has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
- wants borough residents to have their say through our community forums
- dedicates time to meaningful consultation and listen to the views of our residents
- is working with the community to encourage active involvement of our residents
We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan , Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info
Company Info
Website
http://www.dudley.gov.uk/
Telephone
01384 811300
Location
Dudley Metropolitan Borough Council
Council House
Priory Road
Dudley
West Midlands
DY1 1HF
United Kingdom
#J-18808-Ljbffr
Operations Officer employer: Dudley Council
Contact Detail:
Dudley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by the Housing Maintenance division. Understanding the nuances of Responsive Repairs, Void Repairs, and other areas will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
✨Tip Number 3
Highlight any relevant construction experience you have, especially if it relates to managing teams or projects. This will show that you have the practical skills needed to excel as an Operations Officer.
✨Tip Number 4
Prepare questions to ask during your informal discussion with Les Thompson. This shows your genuine interest in the role and helps you gather information that could set you apart from other candidates.
We think you need these skills to ace Operations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Officer position. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your construction knowledge and any experience managing teams or resources.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Include specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Follow Anonymisation Guidelines: Ensure that you remove your name and date of birth from all attachments before uploading them, as per the anonymisation process mentioned in the job posting.
How to prepare for a job interview at Dudley Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Operations Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing resources and ensuring customer satisfaction.
✨Showcase Relevant Experience
Highlight any previous experience in construction or housing maintenance during the interview. Discuss specific projects you've worked on that demonstrate your ability to manage teams and deliver quality services, as this is crucial for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the Housing Maintenance division and its goals. This shows your interest in the position and helps you gauge if the company culture aligns with your values.
✨Demonstrate Team Leadership Skills
Since the role involves leading frontline service teams, be ready to provide examples of how you've successfully managed teams in the past. Discuss your approach to motivating colleagues and ensuring high performance, which is key for this position.
