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- Tasks: Assist customers with inquiries and manage benefit entitlements in a dynamic contact centre.
- Company: Local government authority dedicated to serving the community in Dudley.
- Benefits: Part-time hours, pro-rata salary, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong numerical and communication skills, plus IT proficiency required.
- Other info: Flexible role with opportunities to adapt and grow in a public service setting.
A local government authority in Dudley is seeking Customer Services Advisors to deliver effective contact center services across its borough. The role involves interviewing customers to assess eligibility, advising on council services, and managing benefit entitlements efficiently.
Candidates must exhibit strong numerical and communication skills, IT proficiency, and flexibility in adapting to challenges. This position offers part-time working hours with a pro-rata salary, primarily in-office attendance expected.
Customer Service Advisor - Multi-Channel Support in Dudley employer: Dudley Council
Contact Detail:
Dudley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Multi-Channel Support in Dudley
✨Tip Number 1
Make sure you research the local government authority in Dudley before your interview. Knowing their services and recent initiatives will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Brush up on your numerical skills, especially if the role involves managing benefit entitlements. You might be asked to solve some quick maths problems, so being prepared can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're tech-savvy, which is a big plus for a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor - Multi-Channel Support in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in contact centre services and any specific skills that match the job description, like numerical and communication skills.
Showcase Your IT Skills: Since IT proficiency is key for this role, don’t forget to mention any software or systems you’re familiar with. We want to see how tech-savvy you are, so include examples of how you've used technology in previous jobs.
Demonstrate Flexibility: The job requires adaptability, so share instances where you’ve successfully handled challenges or changes in your work environment. This will show us that you can thrive in a dynamic setting.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dudley Council
✨Know Your Stuff
Before the interview, make sure you understand the local government services and benefits that the role involves. Brush up on your knowledge of eligibility criteria and how to assess customer needs effectively.
✨Show Off Your Communication Skills
During the interview, demonstrate your strong communication skills by actively listening and responding clearly. Practice common customer service scenarios so you can showcase how you would handle various situations with customers.
✨Be Ready with Numbers
Since the role requires strong numerical skills, be prepared to discuss how you've used these in previous roles. You might even want to practice some basic calculations or scenarios that could come up in assessing benefit entitlements.
✨Flexibility is Key
Highlight your ability to adapt to challenges during the interview. Share examples from past experiences where you had to think on your feet or adjust your approach to meet customer needs effectively.
