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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide solutions through various communication channels.
- Company: Dudley Council, dedicated to serving the community with a supportive team.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and ability to handle multiple tasks efficiently.
- Other info: Work in a dynamic environment with a focus on teamwork and community impact.
The predicted salary is between 26403 - 28142 £ per year.
Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Key Information
- Location: Variable around the Dudley Borough, covering different locations.
- Hours: 18.5 hours per week; shifts Monday to Friday, core business hours 08:30–17:15.
- Salary: Grade 5 – £26,403.00 – £28,142.00 pro rata.
Responsibilities
- Interview customers over telephone, in person or electronically to determine eligibility, establish needs, clarify details and research issues in order to provide solutions, take payments and raise service requests.
- Calculate benefit entitlements and make complex payment arrangements, requiring excellent numerical and communication skills.
- Operate multiple computer systems and maintain strong IT literacy in a fast‑moving environment.
- Adapt quickly between different tasks and respond to regular changes, demonstrating confidence and flexibility under pressure.
- Stay current with regular service, legislative, policy and procedural updates.
Workplace Attendance
Working in the office 3+ days a week (pro‑rata) or onsite full time.
Application and Contact
To apply, please click on the link below for the online application form. For further information please contact Liam Massey or Emma Skitt via email at liam.massey@dudley.gov.uk or emma.skitt@dudley.gov.uk.
Equal Opportunity
All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
Customer Service Advisor in Dudley employer: Dudley Council
Contact Detail:
Dudley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dudley
✨Tip Number 1
Get to know the company! Research Dudley MBC and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident when speaking with customers. Try role-playing common scenarios with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Be ready to showcase your IT skills! Familiarise yourself with different computer systems and practice navigating them quickly. You might even want to brush up on your numerical skills, as calculating benefits and payments will be part of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Customer Service Advisor in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to convey information effectively.
Highlight Your IT Literacy: Mention any experience you have with multiple computer systems or software. We’re looking for someone who can adapt quickly in a fast-paced environment, so don’t forget to include relevant examples!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups!
How to prepare for a job interview at Dudley Council
✨Know Your Stuff
Familiarise yourself with the council services you'll be discussing. Research common queries and issues that customers might have. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves interviewing customers, practice clear and concise communication. Role-play with a friend or family member to get comfortable with asking questions and providing information. Remember, it's all about making the customer feel heard and understood.
✨Brush Up on Your Numeracy
As you'll be calculating benefit entitlements and making payment arrangements, ensure you're confident with numbers. Try some practice exercises or use online resources to sharpen your skills. Being quick and accurate will impress your interviewers.
✨Stay Flexible and Positive
The job requires adapting to changes and handling pressure. During the interview, share examples of how you've successfully managed similar situations in the past. A positive attitude and flexibility can set you apart from other candidates.
