Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with housing service requests via phone, in-person, or online.
- Company: Join Dudley Council, a dynamic organisation focused on community and regeneration.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Strong IT skills and a passion for helping others are essential.
- Other info: Diversity and inclusion are key; your application will be anonymised.
The predicted salary is between 21500 - 24000 £ per year.
3 days ago Be among the first 25 applicants
Job Details
Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Grade 5 (£25,584 – £27,269)
Customer Service Repairs Centre, open 7 days per week, hybrid working over our 7-day, extended hours rota.
- Job Details
- Company
Job Details
Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Location: Variable around the Dudley Borough
Hours: 37hrs per week
Salary: Grade 5 (£25,584 – £27,269)
Customer Service Repairs Centre, open 7 days per week, hybrid working over our 7-day, extended hours rota.
Shifts are set according to business need from Monday to Sunday. Core business hours are 08:00 to 19:00.
Dudley Council Repairs Centre is the council’s contact centre for housing, dealing with thousands of service requests every day.
Customer Services Advisors are multi-skilled, delivering many services in a pressurised and targeted environment.
No one task is the same. You may be interviewing customers over the telephone, in person or by electronic means, determining eligibility, establishing customer needs, clarifying details and researching issues in order to provide solutions and raise service requests.
Strong IT literacy will enable you to operate multiple computer systems.
Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates.
Are you enthusiastic about providing high standards of customer service to our diverse community? Can you remain calm and work accurately under pressure? Can you react to change and respond to business needs with keenness and flexibility? If you have suitable skills, experience and flexibility we welcome your application.
To apply, please click on the link below for the online application form. For further information please contact Jennie Caladine on 01384 811555 or via email on: adam.naylor@dudley.gov.uk .
Part of the interview process will include a practical test.
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
Attached documents
JD Customer Service Advisor.docx
Person Specification
Employee Benefits List.pdf
Company
Top tip when applying – As we’ve got a new recruitment system the application process has changed a little and we hope you’ll like it!
You’ll first need to register and create a profile the first time you apply.
Creating your profile will enable you do things such as track your application progress, view emails you’ve received from us and manage communication preferences, manage your interview bookings and offer information if successful.
About Dudley Council
It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.
At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.
We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk
We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves.
In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
- is ready to embrace change, providing an environment in which you will be encouraged to make your mark
- is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
- has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
- wants borough residents to have their say through our community forums
- dedicates time to meaningful consultation and listen to the views of our residents
- is working with the community to encourage active involvement of our residents
We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan , Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info
Company Info
Website
http://www.dudley.gov.uk/
Telephone
01384 811300
Location
Dudley Metropolitan Borough Council
Council House
Priory Road
Dudley
West Midlands
DY1 1HF
United Kingdom
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Other
Job function
-
Job function
Sales, Administrative, and Customer Service
-
Industries
Government Administration
Referrals increase your chances of interviewing at Dudley Council by 2x
Walsall, England, United Kingdom 3 days ago
Customer Services Advisor – Birmingham (462R)
Birmingham, England, United Kingdom 1 week ago
Family Services Contact Centre Agent 1 (Ref: 5306)
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 2 months ago
West Midlands, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 days ago
Worcester, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 5 days ago
Customer Service Manager – Up to £40k – Sport
Worcestershire, England, United Kingdom 14 hours ago
Birmingham, England, United Kingdom 23 hours ago
Customer Satisfaction and Service Manager
Droitwich Spa, England, United Kingdom 2 days ago
Customer Care Representative – Birmingham
Birmingham, England, United Kingdom 2 months ago
Birmingham, England, United Kingdom £23,000 – £23,000 19 hours ago
Lichfield, England, United Kingdom 4 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Advisor - Repairs employer: Dudley Council
Contact Detail:
Dudley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Repairs
✨Tip Number 1
Familiarise yourself with Dudley Council's services and the specific role of the Customer Service Repairs Centre. Understanding the types of queries and issues that come through the centre will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since the role involves interviewing customers and clarifying details, being able to articulate your thoughts clearly and calmly under pressure is crucial.
✨Tip Number 3
Be prepared for the practical test as part of the interview process. Brush up on your IT skills and be ready to showcase your ability to navigate multiple computer systems efficiently, as this is a key requirement for the role.
✨Tip Number 4
Show your enthusiasm for customer service by sharing examples from your past experiences where you went above and beyond to assist customers. This will highlight your commitment to high standards of service, which is essential for this position.
We think you need these skills to ace Customer Service Advisor - Repairs
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as strong IT literacy and the ability to work under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any specific skills that align with the job requirements. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit for Dudley Council. Mention your ability to provide high standards of customer service and your flexibility in adapting to changing business needs.
Follow Application Instructions: Ensure you follow all application instructions carefully, including the anonymisation process for your personal data. Double-check that you have removed your name and date of birth from any attachments before uploading them.
How to prepare for a job interview at Dudley Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Advisor. Be prepared to discuss how your skills and experiences align with the role, especially in handling diverse customer needs and working under pressure.
✨Showcase Your IT Skills
Since strong IT literacy is crucial for this position, be ready to demonstrate your proficiency with multiple computer systems. You might be asked about specific software or tools you've used in previous roles, so have examples ready.
✨Prepare for Practical Tests
Part of the interview process includes a practical test. Familiarise yourself with common scenarios you might encounter as a Customer Service Advisor, such as handling service requests or resolving customer issues, to perform well in this part of the interview.
✨Emphasise Flexibility and Adaptability
The role requires reacting to change and responding to business needs with keenness. Prepare examples from your past experiences where you successfully adapted to new situations or changes in a work environment, showcasing your flexibility.
