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For Companies At a Glance
- Tasks: Manage tenancies and create vibrant communities for residents.
- Company: Join a forward-thinking council dedicated to community welfare.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives and enhance community living.
- Qualifications: Experience in housing roles and a passion for customer service.
- Other info: Dynamic role with a focus on community engagement and support.
The predicted salary is between 33900 - 41500 £ per year.
Job Details
Community Housing Officer – Fixed Term 12 Months
37 Hours Weekly | £39,152 – £41,771 per annum
Key Responsibilities
- Deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders.
- Directly manage tenancies in a specified patch within a defined geographical area.
- Work closely with other Housing and Communities teams, other Council Departments and other agencies.
- Provide responsive services to customers to create attractive, well maintained, safer estates.
- Support individual households to maintain their tenancies through the direct delivery of service and commissioning of work through other teams / services.
- Spend at least 60% of time on patch; evening work may be required.
Qualifications & Experience
- Extensive experience in an operational housing role.
- Demonstrated history of providing excellent customer service.
Application & Contact
For an informal discussion please contact Lisa Watson, Community Housing Team Manager on 01384 812434.
All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the Right to Work in the UK.
Online application forms are only accepted for this vacancy. Please submit your application through the official portal.
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Community Housing Officer employer: Dudley Council
Contact Detail:
Dudley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Officer
✨Tip Number 1
Get to know the community you're applying to work in! Spend some time researching the area and its residents. This will help you understand their needs and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the council or similar organisations. They can provide insider tips on what it’s really like to work there and might even give you a heads-up on the interview process.
✨Tip Number 3
Prepare for your interview by thinking about real-life examples from your past experience. Be ready to discuss how you've handled tenancy issues or improved community relations. This will demonstrate your expertise and commitment to excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re following the proper channels, which is always a good look!
We think you need these skills to ace Community Housing Officer
Some tips for your application 🫡
Show Your Community Spirit: When writing your application, make sure to highlight any experience you have in community-focused roles. We want to see how you've engaged with tenants and residents in the past, so share those stories!
Tailor Your Experience: Don’t just send a generic application! We’re looking for specific examples of your operational housing experience. Make it clear how your skills align with the responsibilities listed in the job description.
Customer Service is Key: Since excellent customer service is crucial for this role, be sure to include examples of how you've gone above and beyond for customers in previous positions. We love to see that dedication!
Apply Through Our Website: Remember, all applications must be submitted through our official portal. It’s super easy, and we promise it’ll get your application to us quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Dudley Council
✨Know Your Community
Familiarise yourself with the specific community you'll be working in. Understand the demographics, key issues, and any ongoing projects. This will show your genuine interest and help you answer questions about how you can contribute to improving the area.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved conflicts or helped tenants feel supported. This is crucial for a role that focuses on community engagement and tenant satisfaction.
✨Understand Tenancy Management
Brush up on tenancy management principles and best practices. Be ready to discuss how you would handle various scenarios, such as dealing with difficult tenants or maintaining safe and attractive estates. This knowledge will demonstrate your readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, current challenges in the community, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
