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For Companies At a Glance
- Tasks: Lead a dynamic team and inspire exceptional customer experiences in the community.
- Company: Join a trusted building society known for its supportive culture.
- Benefits: Competitive salary, generous holiday, life assurance, and private medical insurance.
- Why this job: Make a real impact by building long-term relationships with customers and driving business growth.
- Qualifications: 5 GCSEs including English and Maths; management experience preferred.
- Other info: Great career opportunities in a diverse and inclusive workplace.
The predicted salary is between 25000 - 36000 £ per year.
We are looking for a dynamic Branch Manager to lead and inspire a high-performing team. This is an exciting opportunity to get involved in the local community and build customer and business relationships. You will drive operational excellence and deliver exceptional customer experiences, playing a key part in achieving corporate goals while supporting the society's strategic vision. As a Branch Manager at the Society, you will quickly become one of the experts our members need.
You will be responsible for creating long-term relationships with our new and existing customers, supporting them through their key milestones in life. In addition to the above, you will also be:
- Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.
- Strengthening our reputation as a trusted building society within the community and identifying business growth opportunities.
- Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers' needs.
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.
- Developing and executing strategies to increase funding to achieve corporate goals.
- Managing day-to-day operations, including compliance with regulatory requirements.
About you
To be one of our next Retail Branch Managers, we need you to be:
- Minimum 5 GCSEs including English and Maths.
- At least one year's management experience in financial services (preferred).
- Passionate about providing strong customer solutions - you'll be part of the team who does this most!
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focused - you'll put our members' needs at the heart of everything you do.
- Strong at communicating - whatever communication methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
In return
In return for providing a passionate and specialist service to our customers we offer:
- 35 hours a week contract
- Salary up to £30,300 per year
- Basic holiday of 30 days + Bank holidays
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary
- Life assurance 4x salary
- Full Private Medical Insurance
- Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
- Great career opportunities
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our people to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all. We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.
Retail Branch Manager employer: Dudley Building Society
Contact Detail:
Dudley Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join community groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Branch Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself. Let your passion for customer service and team leadership shine through. Remember, they want someone who can inspire and lead a team, so don’t hold back!
✨Tip Number 3
Research the company inside out. Understand their values, mission, and what makes them tick. This will not only help you in interviews but also show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll find loads of resources to help you prepare for interviews and ace that job search!
We think you need these skills to ace Retail Branch Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about building relationships and making a difference in the community!
Tailor Your Experience: Make sure to highlight your management experience in financial services. We’re looking for someone who can inspire and lead a team, so share specific examples of how you've done this in the past.
Be Clear and Concise: Communication is key! Use clear language and structure your application well. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The Dudley.
How to prepare for a job interview at Dudley Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the Society thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a potential Branch Manager, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you inspired your colleagues to achieve exceptional customer service.
✨Prepare for Customer Scenarios
Expect questions about handling complex customer queries and complaints. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to putting customers first.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the Society's future goals or how they measure success in customer satisfaction. This shows that you're not just interested in the role but also in contributing to the company's long-term vision.
