At a Glance
- Tasks: Lead a dynamic Mortgage Servicing Team to deliver exceptional customer experiences.
- Company: Join The Dudley, a supportive and inclusive workplace.
- Benefits: Salary up to £36,360, flexible working, 30 days holiday plus special moments off.
- Other info: Embrace diversity and enjoy excellent career development opportunities.
- Why this job: Make a real impact by helping customers on their mortgage journey.
- Qualifications: 5 GCSEs including English and Maths; supervisory experience preferred.
The predicted salary is between 36360 - 36360 € per year.
We have an exciting opportunity to lead our Mortgage Servicing Team! We are looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society's members.
As the Mortgage Service Manager at the Society, you will quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing customers, supporting them through their journey.
Why This Role is Exciting:
In this role, you will lead a team of established Mortgage Service professionals, based at Principal Office. You will support the team in providing outstanding service to our mortgage customers and help with their personal development.
Key Responsibilities:
- Lead the mortgage servicing operations to ensure high customer service levels are maintained.
- Use your customer and process knowledge to spot opportunities/risks and areas to improve our service.
- Generate relevant management information (MI) to best demonstrate mortgage servicing teams' performance.
- Review the team's progress around achieving targets through regular review meetings.
- Identify operational issues and work independently or with a team to rectify at pace.
- Liaise with third parties and stakeholders regarding cases that require escalation or legal action.
What We Are Looking For:
- Minimum 5 GCSEs including English and Maths GCSE essential.
- 3 x A levels (or equivalent) advantageous.
- Preferably two years supervisory experience within a lending environment.
- Demonstrable passion towards delivering great experiences for the customer.
- Curious about our future, our members, our data; well, about everything. You will want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
- Approachable, helpful and member focused - you will put our members' needs at the heart of everything you do.
- Strong at communicating - whatever communication methods you use, you will be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
In Return:
In return for providing a passionate and specialist service to our members, we offer:
- Salary up to £36,360 depending on experience.
- Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
- Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary.
- Life assurance 4 x salary.
- Full Private Medical Insurance.
- Healthcare plan covering some of those day-to-day health bills like your dental and optical bills.
Diversity and Inclusion:
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our people to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all. We're recognised as a great place to work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.
Mortgage Service Manager employer: Dudley Building Society
The Dudley Society is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where diversity and inclusion are celebrated. As a Mortgage Service Manager, you will lead a dedicated team in Brierley Hill, enjoying flexible working arrangements, generous holiday allowances, and comprehensive health benefits, all while making a meaningful impact on our members' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your past experience that align with their mission. This will show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Mortgage Service Manager, you'll need to convey information clearly and concisely. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at The Dudley.
We think you need these skills to ace Mortgage Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Mortgage Service Manager role. Highlight your leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer experiences and how your background makes you a great leader for our team.
Showcase Your Communication Skills:As a Mortgage Service Manager, strong communication is key. In your application, demonstrate your ability to convey information clearly and concisely, just like you would with our members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of mortgage servicing and customer experience. Familiarise yourself with common challenges in the industry and think about how you can address them. This will show that you're not just a candidate, but a potential expert who can lead the team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you motivate others and handle challenges. This is your chance to demonstrate that you can inspire and develop a high-performing team.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the Society's goals, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Member-Focused
Throughout the interview, emphasise your commitment to putting members' needs at the heart of everything you do. Share specific examples of how you've gone above and beyond for customers in the past. This aligns perfectly with what the Society is looking for in a Mortgage Service Manager.
