At a Glance
- Tasks: Manage mortgage accounts in arrears and support customers through financial challenges.
- Company: Fast-growing building society with a proud heritage and bold ambitions.
- Benefits: Flexible working options, part-time arrangements, and a supportive work environment.
- Other info: Join a purpose-driven team committed to helping people live better lives.
- Why this job: Make a real impact by helping customers stay in their homes during tough times.
- Qualifications: Strong communication and negotiation skills, empathy for vulnerable customers.
The predicted salary is between 30000 - 40000 £ per year.
As one of the fastest-growing building societies in the UK, we combine a proud heritage with bold ambitions for the future. Everything we do is driven by our purpose - Helping People Live Better Lives - whether that's supporting our members through financial challenges, strengthening our communities, or acting with integrity at every step.
Due to an internal promotion, we're looking for a Mortgage Collections Specialist to join our Mortgage Servicing team. This is an opportunity to play a key role in supporting customers through financially difficult situations, delivering the right outcomes with empathy, professionalism and expertise. You'll be part of a supportive, purpose-driven organisation where your work will have real impact - helping customers stay on track and, where possible, remain in their homes. We are committed to flexible working and can consider part-time arrangements where needed.
What you'll be doing:
- Managing a portfolio of mortgage accounts in arrears, supporting customers to find sustainable solutions.
- Contacting customers across telephone, digital and written channels to understand their circumstances and agree appropriate arrangements.
- Using strong communication and negotiation skills to build trust and achieve positive outcomes.
- Supporting vulnerable customers and those experiencing financial difficulties.
Mortgage Collections Specialist employer: Dudley Building Society
As a leading building society in the UK, we pride ourselves on our commitment to helping our members live better lives through exceptional service and support. Our inclusive work culture fosters collaboration and empathy, ensuring that every employee feels valued and empowered to make a difference. With a focus on professional growth and flexible working arrangements, we offer a rewarding environment where you can thrive while making a meaningful impact in the community.
