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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive operational excellence.
- Company: Join a trusted building society committed to community engagement and growth.
- Benefits: Competitive salary, 30 days holiday, and a supportive work environment.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: 5 GCSEs including English and Maths; management experience preferred.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 27000 - 36000 £ per year.
We're looking for a dynamic Branch Manager to lead and inspire a high-performing team. This is an exciting opportunity to get involved in the local community and build customer and business relationships. You'll drive operational excellence and deliver exceptional customer experiences, playing a key part in achieving corporate goals while supporting the society's strategic vision.
As a Branch Manager at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing customers, supporting them through their key milestones in life.
In addition to the above, you will also be:
- Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.
- Strengthening our reputation as a trusted building society within the community and identifying business growth opportunities.
- Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers' needs.
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.
- Developing and executing strategies to increase funding to achieve corporate goals.
- Managing day-to-day operations, including compliance with regulatory requirements.
About you
To be one of our next Retail Branch Managers, we need you to be:
- Minimum 5 GCSEs including English and Maths.
- At least one year's management experience in financial services (preferred).
- Passionate about providing strong customer solutions - you'll be part of the team who does this most!
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything. You'll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
- Approachable, helpful and member focused - you'll put our members' needs at the heart of everything you do.
- Strong at communicating - whatever communication methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
In return
In return for providing a passionate and specialist service to our customers we offer:
- 35 hours a week contract
- Salary up to £30,300 per year
- Basic holiday of 30 days
Retail Branch Manager in London employer: Dudley Building Society
Contact Detail:
Dudley Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join community groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Branch Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share examples of how you've inspired and developed teams in the past. They want to see that you can lead a high-performing crew just like they need.
✨Tip Number 3
Be ready to discuss customer experiences! Prepare some stories about how you've gone above and beyond for customers. This will show that you're passionate about providing strong customer solutions, which is key for a Retail Branch Manager.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from motivated candidates who are excited about joining our team. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Retail Branch Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how passionate you are about building relationships and providing exceptional experiences for our members.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in financial services and management. We love seeing how your skills align with our mission and values, so don’t hold back!
Be Clear and Concise: Communication is key! Use clear language and structure your application well. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the Branch Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Dudley Building Society
✨Know Your Community
Before the interview, do some research on the local community and its needs. Understand how the Society fits into that landscape and think about ways you can strengthen those connections. This will show your potential employer that you're not just interested in the role, but also in making a positive impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your colleagues or improved customer experiences. Be ready to discuss your management style and how you plan to develop your team at the Society.
✨Emphasise Customer Focus
Since this role is all about providing exceptional customer experiences, come armed with stories that highlight your commitment to customer service. Discuss how you've handled complex queries or complaints and what strategies you used to ensure customer satisfaction.
✨Be Curious and Engaged
Demonstrate your curiosity about the Society and its future. Prepare thoughtful questions about their strategies for growth and how they plan to adapt to changing customer needs. This shows that you're not only interested in the position but also in contributing to the Society's long-term vision.
