At a Glance
- Tasks: Lead a high-performing Mortgage Servicing Team to deliver exceptional customer experiences.
- Company: Join a forward-thinking Society focused on member satisfaction and team development.
- Benefits: Competitive salary, flexible working options, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by supporting customers through their mortgage journey.
- Qualifications: 5 GCSEs including English and Maths; supervisory experience preferred.
The predicted salary is between 36360 - 36360 € per year.
We have an exciting opportunity to lead our Mortgage Servicing Team! We’re looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society’s members. As the Mortgage Service Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their journey.
Why This Role is Exciting
In this role, you’ll lead a team of established Mortgage Service professionals, based at Principal Office. You will support the team in providing outstanding service to our mortgage customers and help with their personal development.
Key Responsibilities
- Lead the mortgage servicing operations to ensure high customer service levels are maintained.
- Use your customer and process knowledge to spot opportunities/risks and areas to improve our service.
- Generate relevant management information (MI) to best demonstrate mortgage servicing teams’ performance.
- Review the teams progress around achieving targets through regular review meetings.
- Identify operational issues and work independently or with a team to rectify at pace.
- Liaise with third parties and stakeholders regarding cases that require escalation or legal action.
What We’re Looking For
- Minimum 5 GCSE’s including English and Maths GCSE essential.
- 3 x A levels (or equivalent) advantageous.
- Preferably two year’s supervisory experience within a lending environment.
- Demonstrable passion towards delivering great experiences for the customer.
- Curious about our future, our members, our data; well, about everything. You’ll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
- Approachable, helpful and member focused – you’ll put our members needs at the heart of everything you do.
- Strong at communicating – whatever communication methods you use, you’ll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
In Return
In return for providing a passionate and specialist service to our members, we offer: Salary up to £36,360 depending on experience. Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead! Basic holiday of 30 days +
Mortgage Service Manager in London employer: Dudley Building Society
Join a forward-thinking Society that prioritises exceptional customer service and employee development. As a Mortgage Service Manager, you will thrive in a supportive work culture that values innovation and teamwork, with the flexibility to work from home or at our Brierley Hill office. Enjoy competitive salary packages, generous holiday allowances, and the opportunity to lead a dedicated team while making a meaningful impact on our members' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your past experience that align with their mission. This will show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Mortgage Service Manager, you'll need to convey information clearly and concisely. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Mortgage Service Manager in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you’ve gone above and beyond to support customers, as this will resonate with our values.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in mortgage servicing or leadership. We want to see how your skills align with the role of Mortgage Service Manager, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Make sure you brush up on mortgage servicing knowledge and the specific services offered by the Society. Being able to discuss how you can enhance customer experiences with your expertise will show that you're not just a candidate, but a potential leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired your team or improved service delivery. This will demonstrate your capability to lead the Mortgage Servicing Team effectively.
✨Be Customer-Centric
Since the role is all about delivering exceptional customer experiences, come ready with stories that highlight your passion for customer service. Discuss how you've gone above and beyond for customers in previous roles to show that you truly put their needs first.
✨Ask Insightful Questions
Prepare thoughtful questions about the Society's goals, challenges, and future plans. This shows your curiosity and genuine interest in the role, as well as your willingness to engage with the company's vision and values.
