Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team and inspire exceptional customer experiences.
- Company: Join a trusted building society with a strong community focus.
- Benefits: Competitive salary, generous holiday, life assurance, and private medical insurance.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: 5 GCSEs including English and Maths; management experience preferred.
- Other info: Embrace diversity and enjoy great career growth opportunities.
We're looking for a dynamic Branch Manager to lead and inspire a high‑performing team. This is an exciting opportunity to get involved in the local community and build customer and business relationships. You'll drive operational excellence and deliver exceptional customer experiences, playing a key part in achieving corporate goals while supporting the society's strategic vision. As a Branch Manager at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long‑term relationships with our new and existing customers, supporting them through their key milestones in life.
In addition to the above, you will also be:
- Inspiring, leading and developing your in‑branch colleagues to deliver a second‑to‑none customer experience.
- Strengthening our reputation as a trusted building society within the community and identifying business growth opportunities.
- Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers' needs.
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.
- Developing and executing strategies to increase funding to achieve corporate goals.
- Managing day‑to‑day operations, including compliance with regulatory requirements.
About You
- Minimum 5 GCSEs including English and Maths.
- At least one year's management experience in financial services (preferred).
- Passionate about providing strong customer solutions – you'll be part of the team who does this most!
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything. You'll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
- Approachable, helpful and member focused – you'll put our members' needs at the heart of everything you do.
- Strong at communicating – whatever communication methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
In Return
- 35 hours a week contract
- Salary up to £30,300 per year
- Basic holiday of 30 days + Bank holidays
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary
- Life assurance 4x salary
- Full Private Medical Insurance
- Healthcare plan covering some of those day‑to‑day health bills like your dental and optical bills
- Great career opportunities
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our people to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all
We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.
Retail Branch Manager in Kingswinford employer: Dudley Building Society
Contact Detail:
Dudley Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager in Kingswinford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership, customer service, and problem-solving abilities. We want to hear how you've made a difference in previous roles.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips that could help you stand out during the interview.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Branch Manager in Kingswinford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about building relationships and making a difference in the community!
Tailor Your Experience: Make sure to highlight your management experience in financial services. We’re looking for someone who can inspire and lead a team, so share specific examples of how you've done this in the past.
Be Clear and Concise: Communication is key! Use clear language and structure your application well. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with The Dudley.
How to prepare for a job interview at Dudley Building Society
✨Know Your Community
As a Branch Manager, you'll be deeply involved in the local community. Research the area and understand its demographics, needs, and challenges. This will help you demonstrate your commitment to building relationships and driving business growth during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you led by example or turned around a struggling team. Highlighting these experiences will show that you're ready to lead a high-performing team at the Society.
✨Emphasise Customer-Centric Solutions
Be ready to discuss how you've provided exceptional customer service in previous roles. Share stories that illustrate your approach to understanding customer needs and delivering tailored solutions. This aligns perfectly with the Society's focus on member satisfaction.
✨Prepare for Complex Queries
Anticipate questions about handling complex customer queries and complaints. Think of examples where you successfully resolved difficult situations. This will demonstrate your problem-solving skills and ability to maintain a positive customer experience, which is crucial for this role.
