At a Glance
- Tasks: Engage with customers, provide solutions, and manage accounts in a supportive team environment.
- Company: Dudley Building Society, dedicated to helping members live better lives.
- Benefits: Competitive salary, 30+ days holiday, life assurance, and private medical insurance.
- Other info: Flexible hours with opportunities for career development and a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career in customer service.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 15834 - 15834 £ per year.
Location: Kingswinford (with travel across branch-network)
Application Deadline: Friday, June 26, 2026
Vacancy Type: Permanent/Part Time
Job Summary
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
We are currently seeking a Specialist to join us on a part time basis for 21 hours per week. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.
About you
To be one of our next Customer Service Specialist, it would be advantageous if you have:
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
- Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge.
In Return
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £15,834 (£26,390 FTE) per year depending on experience.
- Basic holiday of 30 days+ Bank holidays.
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary.
- Life assurance 4x salary.
- Full Private Medical Insurance.
- Healthcare plan covering some of those day to day health bills like your dental and optical bills.
- Great career opportunities.
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
Customer Service Specialist - Part Time in Kingswinford employer: Dudley Building Society
Dudley Building Society is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity and inclusion are celebrated. As a Customer Service Specialist in Kingswinford, you will enjoy flexible working hours, competitive salary, and unique benefits such as 'Moments that Matter' days, alongside ample opportunities for career growth within a collaborative team dedicated to making a positive impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Part Time in Kingswinford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dudley Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dudley Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Specialist - Part Time in Kingswinford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dudley Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Dudley Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dudley Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dudley Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dudley Building Society will surely appreciate.
