Retail Branch Manager in Dudley

We’re looking for a dynamic Branch Manager to lead and inspire a high-performing team. This is an exciting opportunity to get involved in the local community and build customer and business relationships. You’ll drive operational excellence and deliver exceptional customer experiences, playing a key part in achieving corporate goals while supporting the society’s strategic vision.

As a Branch Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

In addition to the above, you will also be:

• Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.
• Strengthening our reputation as a trusted building society within the community and identifying business growth opportunities.
• Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers’ needs.
• Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.
• Developing and executing strategies to increase funding to achieve corporate goals.
• Managing day-to-day operations, including compliance with regulatory requirements.

About you

To be one of our next Retail Branch Managers, we need you to be:

• Minimum 5 GCSEs including English and Maths.
• At least one year’s management experience in financial services (preferred).
• Passionate about providing strong customer solutions – you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
• Approachable, helpful and member focused – you’ll put our members' needs at the heart of everything you do.
• Strong at communicating – whatever communication methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £30,300 per year
• Basic holiday of 30 days + Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that’s not all… We’re recognised as a Great Place to Work, and there’s a reason for that. Check out our careers page for more information about what it’s like to join The Dudley team, who we are, what drives us, and why you should join.