At a Glance
- Tasks: Engage with customers, provide solutions, and manage accounts in a supportive team environment.
- Company: Dudley Building Society, dedicated to helping people live better lives.
- Benefits: Competitive salary, 30 days holiday, life assurance, and private medical insurance.
- Other info: Flexible hours with opportunities for career development and a diverse, inclusive workplace.
- Why this job: Make a real difference in your community while developing your career in customer service.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 15834 - 15834 £ per year.
Location: Kingswinford (with travel across branch network)
Job Summary:
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long‑term relationships with our new and existing customers, supporting them through their key milestones in life. Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
We are currently seeking a Specialist to join us on a part‑time basis for 21 hours per week. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs; some Saturday work will also be required between 9am‑12pm.
About you:
To be one of our next Customer Service Specialists, it would be advantageous if you have:
- Experience in a similar role within Financial Services.
- Passion for providing strong customer solutions.
- Excitement to be part of a wider team that collaborates to provide the best service for our members.
- Curiosity about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and be confident to take initiative to dig a little deeper.
- Approachability, helpfulness and member‑focus – you’ll put our members’ needs, and the local community at the heart of everything you do.
- Strong communication skills – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
- Willingness to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexibility to go where our members need you most. This may mean splitting your hours between our branches.
- Eagerness to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.
In Return:
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £15,834 (£26,390 FTE) per year depending on experience.
- Basic holiday of 30 days plus Bank holidays.
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild).
- Pension contribution of up to 8% of salary.
- Life assurance 4x salary.
- Full Private Medical Insurance.
- Healthcare plan covering some of those day‑to‑day health bills like your dental and optical bills.
- Great career opportunities.
Diversity and Inclusion:
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
Customer Service Specialist - Part Time employer: Dudley Building Society
Dudley Building Society is an exceptional employer that prioritises the well-being and development of its employees while fostering a culture of inclusivity and community engagement. As a Customer Service Specialist, you will enjoy a supportive work environment with flexible hours, competitive benefits including generous holiday allowances and private medical insurance, and ample opportunities for career growth within a passionate team dedicated to making a positive impact in members' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dudley Building Society. Understand their values and how they help their members. This will show that you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to chat with members all day. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to providing excellent service and building long-term relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Dudley Building Society. We can’t wait to see your application!
We think you need these skills to ace Customer Service Specialist - Part Time
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how excited you are about helping our members and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in financial services. We love seeing how your skills align with what we do at Dudley Building Society!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so make sure your application reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Customer Service Specialist position. We can’t wait to hear from you!
How to prepare for a job interview at Dudley Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Dudley Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your passion for providing strong customer solutions, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond more accurately and show that you value communication. Remember, as a Customer Service Specialist, understanding members' needs is crucial!
✨Be Ready to Discuss Teamwork
Since the role involves working collaboratively with colleagues, be prepared to discuss your experience in team settings. Share specific examples of how you've contributed to a team's success and how you can bring that collaborative spirit to Dudley Building Society.
