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- Tasks: Engage with customers, provide solutions, and support them through key life milestones.
- Company: Dudley Building Society, dedicated to helping people live better lives.
- Benefits: Competitive salary, 30+ days holiday, life assurance, and private medical insurance.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Join a diverse team in a Great Place to Work with excellent career development opportunities.
The predicted salary is between 18000 - 30000 £ per year.
Location Brierley Hill (with travel across Branch Network). Application Deadline: Thursday, April 30, 2026. Vacancy Type: Permanent/Full Time. Job Profile document.
Job Summary
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long‑term relationships with our new and existing Customers, supporting them through their key milestones in life.
Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am‑12pm.
About you
To be one of our next Customer Service Specialist, it would be advantageous if you have:
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
- Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
- Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.
In Return
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £25,250 FTE per year depending on experience
- Basic holiday of 30 days+ Bank holidays
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary
- Life assurance 4x salary
- Full Private Medical Insurance
- Healthcare plan covering some of those day to day health bills like your dental and optical bills
- Great career opportunities
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that\’s not all…
We\’re recognised as a Great Place to Work, and there\’s a reason for that. Check out our careers page for more information about what it\’s like to join The Dudley team, who we are, what drives us, and why you should join.
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Customer Service Specialist employer: Dudley Building Society
Contact Detail:
Dudley Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dudley Building Society. Understand their values and how they help their members. This will show that you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be approachable and clear. Try role-playing common customer scenarios with a friend or family member to build your confidence in handling enquiries.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to providing excellent service and building long-term relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping our members and are excited about the role!
Tailor Your Experience: Make sure to highlight any relevant experience you have in financial services or customer service. We love seeing how your background aligns with what we do at Dudley Building Society.
Be Clear and Concise: Use straightforward language and get to the point. We appreciate clear communication, so make sure your application reflects that. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out more about our culture while you’re there!
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Before the interview, make sure you understand Dudley Building Society's values and services. Familiarise yourself with their financial products and think about how they can support customers through key life events. This will show your passion for providing strong customer solutions.
✨Showcase Your Communication Skills
As a Customer Service Specialist, you'll need to communicate clearly and concisely. Practice articulating your thoughts on how you would engage with members and address their enquiries. Use examples from your past experiences to demonstrate your approachability and member-focused attitude.
✨Be Ready to Collaborate
Dudley Building Society values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Think of specific instances where you contributed to achieving team goals or supported colleagues to deliver great customer outcomes.
✨Embrace Flexibility and Curiosity
Highlight your willingness to adapt and go where members need you most. Share examples of how you've taken the initiative to dig deeper into customer needs or how you've challenged the status quo to improve service delivery. This will resonate well with their culture of pushing boundaries.