At a Glance
- Tasks: Create long-term relationships with customers and provide exceptional service.
- Company: Join Dudley Building Society, a supportive and inclusive workplace.
- Benefits: Competitive salary, 30 days holiday, private medical insurance, and pension contributions.
- Other info: Flexible hours with opportunities for career development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passionate about customer service and strong communication skills.
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.
As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Your day to day will be a bit like this:
- Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction.
- To be responsible for all till management activities.
- Completing administrative tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you will be responsible for delivering great customer outcomes.
- Contribute to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events through our remote channels.
We have one part-time (hours TBC) role available working from our branch located in Gornal. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.
About you
To be one of our next Customer Service Representatives, we're looking for someone who is:
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focussed - you'll put our members' needs, and the local community at the heart of everything you do.
- Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge.
In Return
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £23,660 (FTE) per year.
- 30 days' holiday, plus bank holidays and "Moments that Matter" days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
- Up to 8% pension contribution.
- Life assurance at 4× salary.
- Full Private Medical Insurance for you and your family.
- A healthcare plan for everyday essentials like dental and optical.
- Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all… We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.
Customer Service Representative employer: Dudley Building Society
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dudley Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dudley Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dudley Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Dudley Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dudley Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dudley Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dudley Building Society will surely appreciate.
