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- Tasks: Build long-term relationships with customers and provide exceptional service.
- Company: Dudley Building Society, dedicated to helping people live better lives.
- Benefits: Salary up to £25,250, 30+ days holiday, private medical insurance, and career development.
- Why this job: Join a passionate team and make a real difference in members' lives.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Flexible hours, community engagement, and a supportive workplace culture.
The predicted salary is between 25250 - 25250 £ per year.
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you will be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.
To be one of our next Customer Service Specialist, it would be advantageous if you have:
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focussed - you’ll put our members needs, and the local community at the heart of everything you do.
- Strong at communicating - whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge.
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £25,250 FTE per year depending on experience.
- Basic holiday of 30 days + Bank holidays.
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary.
- Life assurance 4x salary.
- Full Private Medical Insurance.
- Healthcare plan covering some of those day to day health bills like your dental and optical bills.
- Great career opportunities.
Diversity and Inclusion: Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
We’re recognised as a Great Place to Work, and there’s a reason for that. Check out our careers page for more information about what it’s like to join The Dudley team, who we are, what drives us, and why you should join.
Member Experience Banking Specialist in Bromsgrove employer: Dudley Building Society
Contact Detail:
Dudley Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Banking Specialist in Bromsgrove
✨Tip Number 1
Get to know the Dudley Building Society inside out! Familiarise yourself with their values and services so you can have genuine conversations with members. This will show your passion for providing excellent customer service.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being approachable and clear is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to get a feel for the culture at Dudley. This can give you insider tips and make your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dudley team and contributing to our mission of helping members live better lives.
We think you need these skills to ace Member Experience Banking Specialist in Bromsgrove
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how excited you are about helping our members and making a difference in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have in financial services or customer service roles. We love seeing how your background aligns with what we do at Dudley Building Society.
Be Clear and Concise: Use clear language and keep your application concise. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Before the interview, make sure you understand Dudley Building Society's values and services. Familiarise yourself with their financial products and think about how they can support members through key life events. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you addressed enquiries or found solutions for customers. Highlighting these moments will demonstrate your passion for providing strong customer solutions, which is crucial for this role.
✨Be a Team Player
Dudley Building Society values collaboration, so be ready to discuss how you've worked effectively within a team. Share instances where you contributed to achieving team goals or supported colleagues. This will illustrate that you're not just focused on individual success but also on delivering great outcomes for the branch.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, opportunities for career development, or how the Society engages with local communities. This shows your curiosity and eagerness to learn more about the role and the organisation, making you stand out as a candidate.