At a Glance
- Tasks: Engage with customers, provide solutions, and manage accounts to enhance their experience.
- Company: Dudley Building Society, dedicated to helping people live better lives.
- Benefits: Competitive salary, 30+ days holiday, life assurance, and private medical insurance.
- Other info: Great career development opportunities in a diverse and inclusive workplace.
- Why this job: Join a passionate team and make a real difference in your community.
- Qualifications: Experience in customer service and a passion for helping others.
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you will be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.
About you
To be one of our next Customer Service Specialists, it would be advantageous if you have:
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focussed - you’ll put our members' needs, and the local community at the heart of everything you do.
- Strong at communicating - whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge.
In Return
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £26,390 FTE per year depending on experience.
- Basic holiday of 30 days + Bank holidays.
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary.
- Life assurance 4x salary.
- Full Private Medical Insurance.
- Healthcare plan covering some of those day to day health bills like your dental and optical bills.
- Great career opportunities.
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that’s not all… We’re recognised as a Great Place to Work, and there’s a reason for that. Check out our careers page for more information about what it’s like to join The Dudley team, who we are, what drives us, and why you should join.
Customer Service Specialist - Bromsgrove employer: Dudley Building Society
Dudley Building Society is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity and inclusion are celebrated. As a Customer Service Specialist in Bromsgrove, you will enjoy competitive benefits such as a generous holiday allowance, private medical insurance, and unique 'Moments that Matter' days to celebrate significant life events. With a strong focus on career growth and collaboration, you'll have the opportunity to build meaningful relationships with members while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Bromsgrove
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dudley Building Society. Understand their values and how they help their members. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with discussing customer needs and solutions.
✨Tip Number 3
Show your passion for customer service! During your interview, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to providing excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Dudley Building Society.
We think you need these skills to ace Customer Service Specialist - Bromsgrove
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how excited you are about helping our members and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in financial services. We love seeing how your skills align with what we do at Dudley Building Society!
Be Clear and Concise:Communication is key in this role, so make sure your application reflects that. Keep your language clear and to the point, showing us that you can represent the Society effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Before the interview, make sure you understand Dudley Building Society's values and services. Familiarise yourself with their financial products and think about how they can help customers through key life events. This will show your passion for providing strong customer solutions.
✨Showcase Your Communication Skills
As a Customer Service Specialist, you'll need to communicate clearly and concisely. Practice articulating your thoughts on how you would engage with members and address their enquiries. Use examples from your past experiences to demonstrate your strong communication skills.
✨Be Member-Focused
During the interview, emphasise your approachability and helpfulness. Share specific instances where you've put customers' needs first and how you’ve contributed to achieving great outcomes. This aligns perfectly with the Society's mission of creating long-term relationships with members.
✨Embrace Flexibility and Teamwork
Highlight your willingness to adapt and work collaboratively with colleagues. Discuss any experiences where you've worked in a team to deliver excellent service or tackled challenges together. This will resonate well with the Society's focus on collaboration and flexibility.
