At a Glance
- Tasks: Engage with customers, provide solutions, and manage accounts in a supportive team environment.
- Company: Dudley Building Society, dedicated to helping people live better lives.
- Benefits: Competitive salary, 30+ days holiday, life assurance, and private medical insurance.
- Other info: Flexible hours with great career development opportunities in a diverse workplace.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive culture.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 15834 - 15834 € per year.
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
We are currently seeking a Specialist to join us on a part time basis for 21 hours per week. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.
About you
To be one of our next Customer Service Specialist, it would be advantageous if you have:
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
- Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge.
In Return
In return for providing a passionate and specialist service to our customers we offer:
- Salary up to £15,834 (£26,390 FTE) per year depending on experience.
- Basic holiday of 30 days+ Bank holidays.
- Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary.
- Life assurance 4x salary.
- Full Private Medical Insurance.
- Healthcare plan covering some of those day to day health bills like your dental and optical bills.
- Great career opportunities.
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all… We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.
Customer Service Specialist - Part Time in Brierley Hill employer: Dudley Building Society
Dudley Building Society is an exceptional employer that prioritises the well-being and development of its employees while fostering a culture of inclusivity and support. As a Customer Service Specialist, you will enjoy a competitive salary, generous holiday allowances, and unique benefits like 'Moments that Matter' days, all within a collaborative environment that encourages personal growth and community engagement. Join us in making a meaningful impact on our members' lives while advancing your career in a recognised Great Place to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Part Time in Brierley Hill
✨Tip Number 1
Get to know the Dudley Building Society inside out! Research their values, services, and community involvement. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be having good conversations with members, try role-playing with a friend or family member. This will help you feel more confident and articulate during your interviews.
✨Tip Number 3
Be proactive! If you have ideas on how to improve customer service or engage with the community, don’t hesitate to share them during your interview. It shows you're not just looking for a job, but you want to contribute positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities to join our fantastic team at Dudley.
We think you need these skills to ace Customer Service Specialist - Part Time in Brierley Hill
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how excited you are about helping our members and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in financial services. We love seeing how your skills align with what we do at Dudley Building Society!
Be Clear and Concise:Communication is key in this role, so ensure your application is clear and to the point. Use straightforward language to express your thoughts and experiences, just like you would when talking to our members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Dudley Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Dudley Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your passion for providing strong customer solutions.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, how success is measured in the role, or what opportunities there are for career development. This shows that you’re engaged and eager to contribute to the branch's success.
✨Be Approachable and Personable
As a Customer Service Specialist, being approachable is key. During the interview, maintain a friendly demeanour, smile, and make eye contact. This will reflect your ability to connect with members and create long-term relationships, which is crucial for the role.
