At a Glance
- Tasks: Build lasting relationships with customers and provide exceptional service.
- Company: Dudley Building Society, dedicated to helping people live better lives.
- Benefits: Competitive salary, 30+ days holiday, life assurance, and private medical insurance.
- Other info: Great career development opportunities in a diverse and inclusive workplace.
- Why this job: Join a passionate team and make a real difference in your community.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 18000 - 30000 £ per year.
Customer Service Specialist
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.
Your day to day will be a bit like this:
- Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
- Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
- Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
- Completing tasks for customers to help them manage and maintain their accounts.
- Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
- Contributing to the achievement of the branch and corporate targets.
- Utilising our financial products, you will be supporting our members through key life events.
- Engaging with your local communities, businesses and partners both in and out of the branch.
This is a full time role and some Saturday work will also be required between 9am-12pm.
About you
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to provide the best service for our members.
- Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
- Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
- Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
- Flexible to go where our members need you most. This may mean splitting your hours between our branches.
- Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.
In return
- Salary up to £26,390 per year depending on experience
- 30 days’ holiday, plus bank holidays and "Moments that Matter" days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
- Up to 8% pension contribution.
- Life assurance at 4× salary.
- Full Private Medical Insurance for you and your family.
- A healthcare plan for everyday essentials like dental and optical.
- Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all…
We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join
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Customer Service Specialist in Bridgnorth employer: Dudley Building Society
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Bridgnorth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dudley Building Society. Understand their values and how they help their members. This will show that you're genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be approachable and clear. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to providing excellent service and building long-term relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Specialist in Bridgnorth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping our members and making their lives better.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in financial services. We love seeing how your skills align with what we do at Dudley Building Society!
Be Clear and Concise:Communication is key in this role, so make sure your application is easy to read. Use clear language and structure your thoughts well – it’ll show us you can communicate effectively with our members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can check out more about our culture and values while you’re there!
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Before the interview, make sure you understand Dudley Building Society's values and services. Familiarise yourself with their financial products and think about how they can help customers through key life events. This will show your passion for providing strong customer solutions.
✨Practice Your People Skills
As a Customer Service Specialist, you'll need to have great conversations with members. Practice active listening and responding to different types of enquiries. Role-play with a friend or family member to get comfortable with addressing customer needs and finding solutions.
✨Show Your Team Spirit
Dudley Building Society values collaboration, so be ready to discuss how you've worked effectively in a team before. Think of examples where you contributed to achieving targets or supported colleagues to deliver excellent service. This will highlight your eagerness to be part of a wider team.
✨Be Curious and Flexible
Demonstrate your curiosity about the Society and its members during the interview. Ask insightful questions about their services and community engagement. Also, express your flexibility in working across different branches and adapting to customer needs, as this is crucial for the role.
