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- Tasks: Lead a dynamic Mortgage Servicing Team to deliver exceptional customer experiences.
- Company: Join a forward-thinking Society focused on member satisfaction and team development.
- Benefits: Competitive salary, flexible working options, and generous holiday allowance.
- Other info: Embrace a culture of curiosity and challenge the status quo for continuous improvement.
- Why this job: Inspire a high-performing team while making a real difference for our members.
- Qualifications: 5 GCSEs including English and Maths; supervisory experience preferred.
The predicted salary is between 36360 - 36360 £ per year.
We have an exciting opportunity to lead our Mortgage Servicing Team! We're looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society's members. As the Mortgage Service Manager at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their journey.
Why This Role is Exciting: In this role, you'll lead a team of established Mortgage Service professionals, based at Principal Office. You will support the team in providing outstanding service to our mortgage customers and help with their personal development.
Key Responsibilities:
- Lead the mortgage servicing operations to ensure high customer service levels are maintained.
- Use your customer and process knowledge to spot opportunities/risks and areas to improve our service.
- Generate relevant management information (MI) to best demonstrate mortgage servicing teams' performance.
- Review the teams progress around achieving targets through regular review meetings.
- Identify operational issues and work independently or with a team to rectify at pace.
- Liaise with third parties and stakeholders regarding cases that require escalation or legal action.
What We're Looking For:
- Minimum 5 GCSE's including English and Maths GCSE essential.
- 3 x A levels (or equivalent) advantageous.
- Preferably two year's supervisory experience within a lending environment.
- Demonstrable passion towards delivering great experiences for the customer.
- Curious about our future, our members, our data; well, about everything.
- Approachable, helpful and member focused - you'll put our members needs at the heart of everything you do.
- Strong at communicating - whatever communication methods you use, you'll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
In Return: In return for providing a passionate and specialist service to our members, we offer: Salary up to £36,360 depending on experience. Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead! Basic holiday of 30 days +
Mortgage Service Manager in Birmingham employer: Dudley Building Society
Contact Detail:
Dudley Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your past experience that align with their mission. This will show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Mortgage Service Manager, you'll need to convey information clearly and concisely. Grab a friend or family member and do some mock interviews to get comfortable with articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our members' experiences.
We think you need these skills to ace Mortgage Service Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how passionate you are about helping our members and improving their journey with us.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in mortgage servicing or leadership. We love seeing how your background aligns with the role of Mortgage Service Manager, so don’t hold back!
Be Clear and Concise: Communication is key! Use clear and straightforward language in your application. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Dudley Building Society
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage servicing and the specific services offered by the Society. Familiarise yourself with common customer queries and challenges in the industry, so you can demonstrate your expertise and readiness to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team to achieve targets or improved customer service. Be ready to discuss your approach to team development and how you handle operational issues.
✨Be Customer-Centric
Since this role is all about delivering exceptional customer experiences, come prepared with examples of how you've put customers first in previous roles. Highlight your passion for helping customers and how you’ve gone above and beyond to meet their needs.
✨Ask Insightful Questions
Prepare thoughtful questions that show your curiosity about the Society and its members. Inquire about the team's current challenges, opportunities for improvement, and how success is measured. This will demonstrate your genuine interest in the role and the organisation.