At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a memorable dining experience.
- Company: Join the vibrant Duck & Waffle team, known for its playful British cuisine.
- Benefits: Enjoy competitive pay, 50% food discount, and complimentary meals during shifts.
- Why this job: Be the first impression for guests and create unforgettable experiences.
- Qualifications: 1 year of front of house experience and excellent communication skills.
- Other info: Flexible scheduling and opportunities for career development in a dynamic environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Our Front of House team are currently looking for an experienced Overnight Host to join the family. Service is always at the forefront so it is essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements:
- The Overnight Host is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests.
- The Host/Hostess also answers phones in a polite and prompt manner with appropriate scripting and records all reservations into the reservation system.
- The Host/Hostess plays an integral part of the flow and pace of our dining service.
- At least 1 year of front of house experience in a fast‑paced hospitality environment.
- Availability to work overnight shifts, weekends and most holidays.
- Excellent written and verbal English language communication skills.
- Answer phones in a prompt manner with appropriate scripting.
- Greet guests and seat them at tables or in waiting areas.
- Exceptional attention to detail.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers’ concerns are addressed.
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge.
- Must have a professional and well‑groomed appearance, as he/she is the first impression of the restaurant.
- Ability to multi‑task and follow directions.
- Flexibility in scheduling strongly preferred.
Your Restaurant:
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7. Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.
Overnight Host employer: Duck & Waffle
Contact Detail:
Duck & Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Host
✨Tip Number 1
Get to know the venue! Before your interview, pop by Duck & Waffle and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested and ready to be part of the team!
✨Tip Number 2
Practice your people skills! As an Overnight Host, you'll be the first point of contact for guests. Role-play with a friend or family member to nail that warm welcome and friendly banter. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Show off your flexibility! Make sure to highlight your availability for overnight shifts and weekends. Employers love candidates who can adapt to their needs, so let them know you're ready to jump in whenever they need you!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and commitment. Plus, you’ll get all the latest updates on the role and the restaurant!
We think you need these skills to ace Overnight Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and welcoming you are, so don’t be afraid to inject a bit of your own style into your words.
Tailor Your Experience: Make sure to highlight your front of house experience in fast-paced environments. We’re looking for someone who can handle the hustle and bustle, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what makes you a great fit for the Overnight Host role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Duck & Waffle.
How to prepare for a job interview at Duck & Waffle
✨Show Your Warmth
As an Overnight Host, being exceptionally welcoming is key. During the interview, make sure to smile and maintain a friendly demeanour. Practice your greeting and ensure it feels genuine; this will showcase your ability to create a memorable experience for guests.
✨Know the Menu Inside Out
Familiarise yourself with Duck & Waffle's menu and the concept behind it. Being able to discuss dishes and suggest pairings during the interview will demonstrate your passion for the role and your commitment to providing excellent service.
✨Demonstrate Multi-tasking Skills
The role requires juggling multiple tasks, so be prepared to share examples from your previous experience where you successfully managed several responsibilities at once. This could include handling reservations while greeting guests or coordinating with kitchen staff.
✨Dress to Impress
Since you'll be the first impression of the restaurant, your appearance matters. Dress smartly for the interview to reflect the professional image expected in the hospitality industry. This shows that you understand the importance of presentation in creating a welcoming atmosphere.