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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and manages reservations.
- Company: Join a vibrant team at SUSHISAMBA or Duck & Waffle, known for unforgettable dining experiences.
- Benefits: Enjoy competitive pay, 50% off meals, 28 days holiday, and more perks!
- Why this job: Make every guest's experience special while growing your career in a fun environment.
- Qualifications: 1+ year of front of house experience is preferred; bring your dynamic personality!
- Other info: Participate in staff awards and enjoy complimentary meals during shifts.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
Your Role:
Our Front of House team are currently looking for an experienced Host/Hostess to join the family.
Service is always at the forefront soits essential for you to beexceptionally welcoming, dynamic and very friendly. Our guests choose us fora memorableexperience, and you will be part of making each experience that extra special.
Your Rewards:
As a Host/Hostess we dont just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme including employer contributions
- Yearly Staff award ceremony and party
Your Requirements:
The Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones in a polite and prompt manner with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part of the flow and pace of our dining service.
As a Host/Hostess we would love you to have:
- At least 1 year of front of house experience in a fast-paced hospitality environment
- Availability to work evenings, weekends and most holidays
- Excellent written and verbal English language communication skills
- Answer phones in a prompt manner with appropriate scripting
- Greet guests and seat them at tables or in waiting areas
- Exceptional attention to detail
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers'; concerns are addressed
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
- Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant
- Ability to multi-task and follow directions
- Flexibility in scheduling strongly preferred
Your Restaurant:
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere.
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Host/Hostess employer: Duck & Waffle
Contact Detail:
Duck & Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess
✨Tip Number 1
Make sure to showcase your exceptional customer service skills during the interview. Think of specific examples where you went above and beyond to create a memorable experience for guests.
✨Tip Number 2
Familiarize yourself with the menu and the unique offerings of SUSHISAMBA and Duck & Waffle. Being knowledgeable about the food and drink options will impress your interviewers and show your enthusiasm for the role.
✨Tip Number 3
Demonstrate your ability to handle reservations and phone inquiries efficiently. Practice polite and prompt responses to common questions, as this is a key part of the Host/Hostess role.
✨Tip Number 4
Highlight your teamwork skills and how you contribute to a positive work environment. Share experiences where you collaborated with colleagues to enhance the guest experience.
We think you need these skills to ace Host/Hostess
Some tips for your application 🫡
Showcase Your Experience: Highlight your previous front of house experience in your CV and cover letter. Be specific about your roles and responsibilities, especially those that demonstrate your ability to provide exceptional service.
Emphasize Your Personality: Since the role requires a welcoming and friendly demeanor, make sure to convey your personality in your application. Use warm and engaging language to reflect your dynamic nature.
Tailor Your Cover Letter: Customize your cover letter to align with the values and expectations outlined in the job description. Mention how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Duck & Waffle
✨Show Your Warmth
As a Host/Hostess, being exceptionally welcoming is key. Practice your greeting and ensure you convey warmth and friendliness right from the start of the interview.
✨Demonstrate Your Service Skills
Prepare to discuss your previous front of house experience. Share specific examples where you went above and beyond to create a memorable experience for guests.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. This could involve handling a reservation or greeting a guest. Stay calm and showcase your ability to handle these situations with grace.
✨Ask Insightful Questions
Show your interest in the role by asking questions about the team dynamics, training opportunities, and how they celebrate employee achievements. This demonstrates your commitment to being part of their family.
