At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality and memorable dining experiences.
- Company: Join the vibrant Duck & Waffle team, known for its playful take on British cuisine.
- Benefits: Enjoy a competitive salary, 50% food discount, and 28 days holiday.
- Other info: Opportunities for growth and internal training in a diverse and respectful workplace.
- Why this job: Be part of creating unforgettable moments for guests in a lively atmosphere.
- Qualifications: 2+ years in a managerial role in a fast-paced fine dining environment.
The predicted salary is between 30000 - 40000 £ per year.
Your Role: The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience. Service is always at the forefront, it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- Employee discounts website
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements:
- Experience of at least 2 years working in a Managerial role at a fine dining fast‑paced environment will be tested at trial/interview stage
- Experience supervising daily shift operations from various departments
- Experience supervising large teams
- Excellent English language communication skills are required
- Flexible availability, working any 5 days a week between Monday - Sunday
- Be deeply respectful of diversity and individuality
- Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative‑taking
- Provide opportunities to grow alongside our ever-evolving company
- Ability to maintain and set processes and standards
Your Restaurant: Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere.
Floor Manager employer: Duck & Waffle
Duck & Waffle is an exceptional employer that prioritises the well-being and development of its team members in the heart of Greater London. With a vibrant work culture, competitive pay, and generous staff discounts, employees are encouraged to thrive in a supportive environment that values growth and memorable guest experiences. Join us to be part of a dynamic team where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Duck & Waffle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Duck & Waffle
Don't be shy about reaching out to Duck & Waffle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Duck & Waffle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Duck & Waffle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
